Scheduler (Metrotown)
Concord Security - Lower Mainland, BC

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Do you enjoy dealing with people over the phone? Are you upbeat, well organized and enjoy a challenge? If so, we'd like you to join our fun loving hard working team!

Scheduling
 Calling appropriate guards to schedule shifts according to email and phone requests
 Filling shifts when guards book off and/or no shows
 Filling shifts for last minute requests

Communication
 Explaining shift details over the phone to guards after confirmation of booking
 Emailing shift details to guards after explanation over the phone
 Follow up with client/supervisor to report the name of guard who will be doing the shift
 Answering all phone calls (when at desk) with schedule inquiries, job opportunities and other HR related issues
 Redirecting phone calls when appropriate
 Responding to inquiries through emails as soon as possible
 Responding to voice messages as soon as possible
 Follow up with dispatch when details are missing in reports
 Meeting with employees when they walk-in to the office with inquires

Administrative
 Entering shift information into computer applications
 Creating electronic schedules
 Tracking employee's weekly hours through computerized system
 Updating schedule changes in connected applications

Preference will be given to individuals with Security experience and ideally in a control room environment.


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About this company
Concord Security Corporation is a B.C. owned and operated security firm that has been providing a full range of security services in...