Concentrix Employee Reviews

Found 677 reviews matching the search
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
job advancement needs improvement
Emergency Medical Dispatch (Former Employee) –  Oshawa, ON14 March 2017
If you get sick, they are not accommodating. They restrict your work growth with any setback. if you ever go on a leave, they do not let you back to your position you worked so hard for. Very disappointing. They just "forgot" to pay me once and I had to fight to get paid, they wanted me to wait till the next pay period.
Pros
nice people
Cons
hr
Was this review helpful?Yes 4NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Difficult to work for
Phone Support (Former Employee) –  Peterborough, ON13 March 2017
Concentrix can be a good place to work if you are a single person. They add hours onto your schedule without asking and also you have to work up to your hours that you want, if not you are stuck with the hours that are very inconvenient.
Was this review helpful?Yes 4No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Would not recommend
Customer Service Representative (Former Employee) –  Dartmouth, NS7 March 2017
Did not really enjoy the environment. The management was decent. I've learned to be more open with others. The hardest part was dealing with angry customers, but became easier.
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Day at work
Technical Phone Support (Former Employee) –  Niagara Falls, ON7 March 2017
A day at work would consist of answering calls and helping costumers with problems they were having on their apple computers. I would walk the customers through the issues they were having and either solve the problem or escalate the call to a senior advisor.
Pros
getting experience talking to customers, helping customers
Cons
Low pay
Was this review helpful?Yes 1No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible place to work if you have other dependants.
Customer Service Representative (Former Employee) –  Oshawa, ON7 March 2017
To try and balence working here and literally anything else is impossible. By the time u do get home after answering calls once every 30 seconds for 9 and a half hours you don't have the energy to do anything... So u resort to eating out alot. Laundry piles up. Groceries dwindle. Social lives are lost. Weight is gained. And your soul feels mildly sold.

Work here at your own risk.
Pros
Nice cooworkers
Cons
Everything else.
Was this review helpful?Yes 17NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Busy, fast paced environment, helpful team
Customer Service Representative for Canada Post (Former Employee) –  Hamilton, ON6 March 2017
I was in charge for tracking packages and helping customers with their concerns and questions. It was a very fun environment and days went by quickly because you keep yourself busy with all the calls you recieve
Was this review helpful?Yes 1No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Its a call centre, what do you expect
Customer Service Representative (Former Employee) –  Chatham-Kent, ON6 March 2017
Minacs is a job where you are on the phone talking to people where most of them have had their car break down and are not happy, so you have to deal with the angry customers.
Pros
Flexible Shifts
Cons
You are talking to angry people all day
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Decent job
Senior Performance Coach (Former Employee) –  Peterborough, ON25 February 2017
-Fluctuating shifts every two weeks.
-Decent pay
-Some room for advancement, though friends are promoted before experience.
-Upper management is good, friendly and helpful with employees
Pros
Decent pay
Was this review helpful?Yes 3No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fast paced
Trainer - OnStar (Former Employee) –  Oshawa, ON25 February 2017
I am expected to sell sell sell. I don't feel that I am appreciated. HR department is not really there for you. They do not appreciate the employees as people, I am just a number to them
Pros
the people
Cons
everything else
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Nice place to work. They make a good effort in building team moral with fun games and contests
Loyalty & Retention Specialist (Current Employee) –  Oshawa, ON24 February 2017
Taking phone calls all day long for 9-10 hrs. Assist customers with their accounts while providing great customer service. Overall, team leaders and managers do their best in making sure we have all the necessary tools, so we can do our job effectively. Customer driven/customer first, but they try and incorporate fun games, activities and contest to keep us motivated. My opinion, there's nothing hard about the job. Just know you'll be on the phones all day, besides the odd time you have training. Interacting with coworkers. There are some really nice people that work there and partaking in the fun activities they offer.
Pros
Always opportunity for overtime
Cons
Pay freeze for the last 8 years
Was this review helpful?Yes 2No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Full-Time hours
Technical Support Customer Representative (Former Employee) –  Peterborough, ON23 February 2017
The will always provide you with work and overtime. OK place to work but sit for long hours which makes for a long day. Great employment if you need all the hours you can get.
Pros
Benefits
Cons
Sit too long
Was this review helpful?Yes 4No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Typical day
Customer Service (Former Employee) –  Oshawa, ON22 February 2017
The job has very high expectations for the wage. you are expected to be on a call for 73 seconds and take 300 to 400 calls a day or more. HR there stands behind management not the employee so no point in filing a complaint. Overworked and underpaid . Benefits are good but you have too work for a year. Hardest part of the day is being pushed off the phones when your trying to help a customer. the most enjoyable part of the day iS when you have a breathe to take to say hello or good morning too your coworkers. air quality is the worse THERE IS DUST EVERYWHERE. Have to bring your own Lysol wipes to clean .
Was this review helpful?Yes 21No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Has it pros and cons
Advisor (Current Employee) –  Niagara Falls, ON18 February 2017
If you have any accessibility issues , not the place for you unless you want to not eat or have to fine a see-through container that even with ice packs does not keep your food cold. The lunch room and only place besides going out side to use your cellphone is on the 2nd floor, but is 3 flights of stairs up. No elevators. They tell you need to be in 15 minutes early to get your station ready and to find a working keyboard and mouse. But they won't pay you for the time you are getting ready to work.

Mangers are for the most part friendly. But some are on a power trip

They try to make the place fun but it doesn't work

Also have to sit with your team, so if you make friends and the teams get switch up say bye you can't sit with them.

Temature and air quality is terrible in there.

$12.30 an hour is not worth it for the stuff you got to put up with.

Also watch what you sign cause the can and they will force overtime on you

It use to be a nice place to work but Concentrix has made it terrible.
Pros
Mangers, money
Cons
A lot
Was this review helpful?Yes 5No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Concentrix will not do you any good
Customer Service (Former Employee) –  Chatham-Kent, ON17 February 2017
Concentrix is one of the worst places that I've ever worked and I used to wade through chicken feces. The management doesn't care about the people that work there. They also don't give promotions to people that deserve them. They don't pay people what they are worth. So like I stated they are the worst.
Pros
No pros.
Cons
Working there is one big con.
Was this review helpful?Yes 9NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Work Life Culture
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) –  Oshawa, ON13 February 2017
This is a out source business company where it can be very difficult to balance family life. There is not that many opportunities for advancement. They do have regular incentives. There are no raises, you have to works overtime to supplement your income and keep up with the cost of living obtain this benefit.
Was this review helpful?Yes 6NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fast pace, great co workers!
Customer service representative (Former Employee) –  Chatham-Kent, ON12 February 2017
Enjoy working with customers. Takes time to train employees for awesome customer service. Involved in activities. Provided employees with rewards for great customer service.
Was this review helpful?Yes 1No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Unwelcoming
Customer Service Representative (Former Employee) –  Chatham-Kent, ON10 February 2017
New to town and was hired at Minacs. Lots of people, great group of people to train with but once out on the floor... Not a happy experience. Cut off from people, penalized for even the slightest social interactions.
Was this review helpful?Yes 8No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Upbeat, Fun, Promotes Healthy Living
Email Customer Support (Former Employee) –  Niagara Falls, ON10 February 2017
Minacs has a great training program, contests, incentives, opportunites for advancement, just lots of great stuff! The management staff are approachable, knowledgeable, helpful and informative. There is a warm, friendly atmosphere and a very diverse culture there. There is constant learning to keep you engaged and challenged. I would actually like to go back there.
Pros
Free coffee, flexible shifts
Cons
Remote location
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
its a pretty good place to work but the pay is bad
Customer Service Agent (Current Employee) –  Riverview, NB9 February 2017
I do like the job but it doesn't pay good enough to be getting yelled at, i learned alot from this job that the customer is not always right and theres alot of identity theft
Pros
good people
Cons
bad pay
Was this review helpful?Yes 5NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
has a racial environment
Team Leader- Customer Service (Former Employee) –  Toronto, ON7 February 2017
One of the companies that need to work alot to give their employee the best place to work , salary is way below the min wages
Was this review helpful?Yes 3NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Concentrix. Our community is ready to answer.

Ask a Question

Overall rating

3.3
Based on 3,019 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.2
Salary/Benefits
3.0
Job Security/Advancement
3.1
Management
3.0
Culture
3.2