Convenient, though socially depriving
Technical Support Representative (Current Employee) – Peterborough, ON – 20 June 2017
Concentrix is a decent company to work for, though work-at-home is not for everyone. For those who require the work-at-home (WAH) environment to compensate/fill in the gaps of their schedule, there are full time/part time opportunities, but business needs will triumph your personal needs (unless medically/student based requirements are a factor).
Being on the Apple Tech Support contract, Apple is given its title as best phone support for a good reason. Apple gives you many opportunities to move up in the company, and also gives you opportunities for pay raises/P4P bonuses. In the first 6 months of working for Concentrix, I went from iOS support > Mac+ Support > Class Mentoring (Others progress much quicker) with a base knowledge of apple computers being nil-to-none.
Some downsides working for Concentrix however include having to use your break time to go to the washroom, having only 1 minute in between calls to finish the call notes from the previous call and also not having much social interaction with your peers (only having access to group chat, and the odd time chatting through adobe chat rooms).
With no to-and-from time to work, this position allowed me to focus more on my career development and give me the ability to get started in my field of work. WAH is not completely for me as I appreciate social interaction, though it really helped pay the bills while I was focusing on my career.
Many opportunities for moving up/pay increase, customer service/tech resolution experience
1 minute after call notes (ACW), can't use washroom unless using your break time, lack of social interaction with peers (nature of WAH)