Management is a real problem
Customer Service Representative (Former Employee) – Chatham-Kent, ON – 22 January 2017
I worked at Minacs/Concentrix for about two years.
The job itself is not bad, take incoming calls and assist customers to the best of ones ability.
The management is the real problem.
Management treats you as a number, not as a human.
The call centre is constantly cycling through employees and firing good employees.
The expectations are also quite high.
They expect you to have an average call time of 750 seconds, and if it is too low, you can get written up, and if it is too high you can also get written up.
They also get quite the queue, of back to back calls which means after you're done your call of 750 seconds, you are back into a call right after for another 750 seconds.
If you spend too much time documenting, you can get in trouble as well.
Overall, the job presents great opportunities for a TEMPORARY job, but long term is quite difficult to sustain for the given pay.
Management, high expectations