Customer Service Representative (Current Employee) – Hamilton, ON – 17 July 2017
This job isn't for everyone, especially if you're not good on the phone and don't have good communication skills. It's a lot to learn and a major learning curve if you're not a tech savvy person, but I can say it definitely improved my communication skills and phone etiquette. The good thing about this job is that it is a guaranteed 40 hours a week. It's a good alternative to customer service if you don't want to do a physical job where you have to stand for hours. Management seems okay, haven't had a chance to interact much with management. The company seems to hire within and there seems to be lots of room for growth. It's a very down to earth environment and every co-worker I've interacted with has been great. Pretty positive environment for a call center despite some of the high stress calls. Work life balance isn't great - if you don't have good stats you will get stuck working late shifts and won't get your desired days off, usually stuck working weekends. Pay can also be a bit better. Training was good and informative but wasn't geared towards different learning styles. Often the trainers would pick on the people who were quieter and not outgoing which I didn't appreciate, but they prepare you well. Overall, it's decent if you need a job with guaranteed full time hours and able to develop a thick skin when it comes to irate customers.
relaxed environment and dress code, appropriate training time, on going training, room for growth within company, co-workers, nice office environment
high stress at times, weird shifts, never get desired days off, poor work/life balance
Customer Service Representative (Former Employee) – Niagara Falls, ON – 18 April 2017
i was classifed as tech support and i would help troubleshoot apple mobile products. the coworkers were very friendly and understanding. i would help the customer out as much as i could and if i couldnt help them i would transfer them to someone who can
Real Time Coordinator (Current Employee) – Oshawa, ON – 17 April 2017
I have been with Minacs for almost 15 years. We have recently been bought by Concentrix and are beginning changing the corporate culture to bring us in line with Concentrix's values.
I have seen many changes of programs but I have not felt that my employment has ever been threatened as they find new places for employees to move to. There are lots of places for movement and multiple offices.
Trainer (Current Employee) – Riverview, NB – 17 April 2017
In the 11 years that I have been with the company, I have had the opportunity to work in a few departments, I am currently a trainer, a position that I take great pride in. I have worked under several great leaders and learned from each of them. As in any work place there is sometimes negativity that surrounds you, this is something that can change quickly depending on the people you choose to spend your day with. The only complaint that I would have is the change in benefits over the years and the lack of compensation for the job that is required.
lighting in offince broken lights disgusting carpet potentialy causeing illness
Sevice Support Specialist (Current Employee) – Riverview, NB – 14 April 2017
great job for stress free environment, if you can tolerate management that is unable to assist with working with its agents to compensate shift hour requirements. unpaid bathroom breaks. human resource departments that give you the run around with no resource at all. serious upgrade to office is needed with 10-13 lights in office either blinking or not working making it possible to get headaches during work
not sales driven, quality over quantity, no retention
extended hours, difficult to get compensation fro work hours no human resource support
Technical Support Representative (Former Employee) – Peterborough, ON – 10 April 2017
I enjoyed working for concentrix. The Team Leaders were great and they really promoted people being moved up in the company quickly. Unfortunately the pay isnt the greatest so i decided to pursue other opportunities
Customer Service Representative (Former Employee) – Nova Scotia – 8 April 2017
No I do not want to review this company. I think my thoughts and feelings about working there are private. I can't seem to navigate away from this page without typing something in this box. I think that is very suspicious...
Front line agent (Former Employee) – Riverview, NB – 3 April 2017
My over review of the company concentrix would be . It was a great starting point for learning a new trade. I don't agree with the salary for the amount of work the front line agents do. But my overall review of this company would be a 6 out of 10.
Training Specialist (Current Employee) – Chatham-Kent, ON – 29 March 2017
My position at concentrix is coming up on 3 and a half years and I love my job not just for what I do but the people I work with because in my position I get to be the face for a majority of the people who continue their employment with us as a company there are ups and downs with any job but that's to be expected nothing is perfect
Escalation supervisor (Former Employee) – Moncton, NB – 27 March 2017
Was not willing to help transfer when i moved to toronto. I will not be recommending this to anyone. The pay was not enough for the work that we performed. escalation supervisors were expected to do more work for free.
Billings Specialist (Former Employee) – Oshawa, ON – 26 March 2017
If you wish to work very hard for very little in the way of compensation, benefits, recognition, scheduling flexibility, opportunities for advancement, etc this is the place for you. There's a reason why turnover is extremely high. If you desperately need a job to build experience and cover a few expenses by all means apply. But if you aspire for more in life, have an exit strategy from day one.
Technical Support Advisor (Former Employee) – Hamilton, ON – 23 March 2017
During my time there, I did not experience any uncomfortable situations with any of my team leads or other figures of authority. They were very understanding with medical accommodation requirements and were more than willing to help with anything I needed. The only reason I do not still work there now is because of health issues I had begun experiencing during my tenure as a technical support adviser.
the turn around of employees is not for nothing. no one stays!
Bilingual Customer Service Representative (Former Employee) – Oshawa, ON – 22 March 2017
if you thrive on negativity this is the place to work. It will drain you and your family. expect to be "asked" to stay long hours. lots of work and not enough pay. Benefits are good, so you are sure that your depression pills are cover.
Customer Advisor (Current Employee) – Hamilton, ON – 20 March 2017
There are only a couple of good things about this company: 1) friendly staff 2) casual dress code.
There are many bad things about this company: 1) pay is just above minimum hourly rate. It is not enough to live on. 2) the hours are terrible - they schedule you for "extra" hours without first asking if it is okay. They make you 'bid' on shifts, but you never get the shifts you bid on. You tend to be stuck working weekends... 3) very high turnover - it's like a revolving door. 4) the company doesn't care about employees - and it shows. 5) because of the scheduling system you have no work life balance.. In fact you really don't have a life. 6) they have no trust or respect for their employees.
I could go on... But you get the idea. My first clue should have been when they offered me the job during my interview.