Was a good company, Not so much now.
Tier 1 Technical Advisor (Current Employee) – Peterborough, ON – 30 May 2016
A typical day at work is coming in to a computer (that hopefully works), dealing with an array of customers (some of them rude but most quite pleasant) and constantly battling HR and management for schedule accommodations.
I've gained a lot of experience and knowledge of customer service and technical troubleshooting but management here is unbearable. Most of them are condescending, they care more about Apple then they do you as an employee and they tend to coerce individuals into quitting when you approach them about they're wrong doing.
The hardest part of the job is working your butt off and getting fantastic stats only for you to be stuck with night time shifts with no explanation as to why this is occurring. Also, HR handles LOA's and shift change requests very poorly, making taking time off a pain.
The Coworkers are the only thing that keeps you working day after day here, without them you would just be a slave to higher management who only cares about their own well being.
I wouldn't recommend working here for very long unless absolutely necessary.
good coworkers, good pay
long hours, poor management, little attention to worker's needs