Concentrix Employee Reviews

Found 543 reviews matching the search
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Not your usual call center!
Technical Customer Service Representative (Current Employee) –  Hamilton, ON23 March 2016
Essentially, Its a call center but with a bit more.

There are an absurd amount of hours to go around so not having work is almost never an issue. The calls are inbound, so you aren't calling people and trying to sell them a product, rather providing help/service for what they called about.

The job itself is mundane, so be prepared for long periods of sitting. Although the management try to lighten the mood by hosting events and trying to pep everyone up, they can only do so much.

Its a great experience and purports alot of money if you're willing to put in the work, Paid training and other incentives are always a bonus as well!

Management tends to walk around and hand out extra hours when people call in sick, So that can be viewed either way.

The only gripe is the lack of supervision on Performance coaches and general employees that have been there some time as they tend to ignore smell policies with their food and talk over you on a call. That being said, that's only a dent in what could be a huge issue.
Pros
Plenty of hours
Cons
Co-Workers lack of responsibility
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not a good workplace to work at
Technical Support (Current Employee) –  Niagara Falls, ON13 July 2016
hours are really bad, and we have to let customers treat us likle the scum of the earth
long hours, didnt work around my family life
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Good organization for a step-in-the-door
Program Manager (Former Employee) –  Mississauga, ON23 September 2016
The organization is good for new immigrants to get their first call centre job. I do not recommend working here long time as the Rewards and Recognition program and pay scales are way behind compared to other organizations within the industry.
Pros
Easy to get your foot in the door
Cons
Low Wages
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Customer Service
Customer Service Representative (Current Employee) –  Dartmouth, NS27 November 2016
The company is good and compettive wage wise. The hours are sometimes long or to short, have a lot of hour reductions right now cause in my opinion they hired to many employees at once
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fun space
Customer Service (Former Employee) –  Oshawa, ON4 December 2016
great place to work awesome people chairs were horrible. if you do not mindbtalking all day this is a great job but i would not advise the card delince department to much anger and yelling in one place all day.
Pros
people
Cons
to little time to relax and take a breathe
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Call Centre Agent
Customer Service Representative (Former Employee) –  Chatham-Kent, ON27 May 2016
* Taking calls and resolving customer concerns.
*Computer skills and customer service skills learned.
* tough to accommodate some of customer complaints.
*Enjoyed being able to help a customer with a problem
Pros
benefits and social commity
Cons
overtime and extremely angry customers
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Expert Information
Subscriber Advisor (Former Employee) –  Oshawa, ON20 December 2016
Good summaries however I'm not sure how to get the information in the proper date range. I'm still able to follow the pages to locate the job information I need.
Pros
Good job summaries
Cons
Don't always have information in order for job postings
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Typical day at work
Sept'16 Part-time - Present (Former Employee) –  Moncton, NB8 January 2017
It is a very fun place to work, the employees are really fun to work with and help is attended to when needed. A really nice environment to work. The security of clients information are highly secured and confidential.
Cons
weekdays
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Customer Service over the phone
Customer service (Former Employee) –  Riverview, NB26 February 2016
You get yelled at by angry customer complaining that they don't have any money and you get blame that it's our own fault that their credit is too small then you try to fix the problem in the calmest way possible and then customer still are unhappy with your service. No job security if ever your were sick or deeply hurt in any medical or personal way you had to go in to work if not you had to go in and bring a doctors's note but they could still make you work. One of the hardest thing is taking a calll while co-workers are laughing and talking too loud behind you
Pros
short breaks
Cons
hours too long
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Company not recommended
Tier 1 Tech Support Agent (Current Employee) –  Cornwall, ON4 June 2016
-This company does not know what they want
-Started as a french call center department and then change to english with no notice.
-Poor management
-Co-workers are great to work with
Pros
Co Workers and Customers
Cons
Management
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Not a very good place to work.
Customer Service Representative (Former Employee) –  Chatham-Kent, ON23 November 2016
you don't receive all the hours that you work, they do not honor doctors notes when you are sick.
Very unhealthy environment to work in
scheduling is horrible
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it's alright
Customer Service Representative (Former Employee) –  Niagara Falls, ON1 November 2016
scheduling is my biggest concern
co-workers are helpful
environment is good
helpful staff
secure workplace
because of the hours, there are barely life personal life balance
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good pay but staggered shifts
Customer Service Representative (Former Employee) –  Bathurst, NB3 October 2016
worked there on three different occasions was overall a very good place to work. Staff very knowledgeable and for the most part ready to help. good break schedule but only one paid break and only half hour dinner.
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Blah
Customer Service Agent (Former Employee) –  Oshawa, ON15 November 2016
Not the best place I've ever worked... Extremely high turnover rate. Team leaders were nice but anyone in a higher position wasn't the greatest to deal with... Now they pay low and expect too much from everyone
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Just not for me.
USA CAC Agent (Current Employee) –  Chatham-Kent, ON28 September 2016
I found that the job as a whole was enjoyable, however, it does not match my personality type. I found that work related stress was starting to affect my overall health. Would recommend for those who can deal with complaint/issues well and not take anything personally.
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Great co-workers and cooperative management
CPC Customer Service representative (Former Employee) –  Hamilton, ON5 August 2016
-daily activities for all the employees
-monthly draws and competition
-very fun workplace and great co-workers
-typical day at work would be: talking calls, getting coached, getting time off phone to do some self-guided training on new topics/information
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everyday dealing with co-workers
Call Center Supervisor (Former Employee) –  Toronto, ON18 July 2016
dealing with co-workers and different behavours on and off the phones at work have made me a better person on how too understand other peoples ways habbits and makes my commnuications much more better over the years.
Pros
working with amazing people
Cons
trying to get your agents too follow a work plan consistantly to better themselves daily.
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.
Bilingual Customer Service Ambassador (Former Employee) –  Oshawa, ON26 October 2016
The company it's self is great.
Come in for my shift, receive or return phone calls.
Co- workers are friendly and lend a helping hand when they can...
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It is full of positive people.
Customer Service Representative (Former Employee) –  Chatham-Kent, ON28 September 2016
I found the hardest part of this job was the stressful nature of the phone calls. Although there is a lot of help around if needed, work peers were always able to help give a hand and information.
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Well trained Job
Customer Service Representative/Technician (Former Employee) –  Peterborough, ON30 August 2016
The trainers at Minacs were well prepared and gave you all the information you needed to excel at the job.

They were very supportive if you had any questions and went above and beyond to make sure that your day went as smooth as possible.
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Overall rating

3.2
Based on 1,901 reviews
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Ratings by category

Work/Life Balance
3.1
Salary/Benefits
3.0
Job Security/Advancement
2.9
Management
2.9
Culture
3.2