Not your usual call center!
Technical Customer Service Representative (Current Employee) – Hamilton, ON – 23 March 2016
Essentially, Its a call center but with a bit more.
There are an absurd amount of hours to go around so not having work is almost never an issue. The calls are inbound, so you aren't calling people and trying to sell them a product, rather providing help/service for what they called about.
The job itself is mundane, so be prepared for long periods of sitting. Although the management try to lighten the mood by hosting events and trying to pep everyone up, they can only do so much.
Its a great experience and purports alot of money if you're willing to put in the work, Paid training and other incentives are always a bonus as well!
Management tends to walk around and hand out extra hours when people call in sick, So that can be viewed either way.
The only gripe is the lack of supervision on Performance coaches and general employees that have been there some time as they tend to ignore smell policies with their food and talk over you on a call. That being said, that's only a dent in what could be a huge issue.
Co-Workers lack of responsibility