Advisor (Current Employee) – Niagara Falls, ON – 18 February 2017
If you have any accessibility issues , not the place for you unless you want to not eat or have to fine a see-through container that even with ice packs does not keep your food cold. The lunch room and only place besides going out side to use your cellphone is on the 2nd floor, but is 3 flights of stairs up. No elevators. They tell you need to be in 15 minutes early to get your station ready and to find a working keyboard and mouse. But they won't pay you for the time you are getting ready to work.
Mangers are for the most part friendly. But some are on a power trip
They try to make the place fun but it doesn't work
Also have to sit with your team, so if you make friends and the teams get switch up say bye you can't sit with them.
Temature and air quality is terrible in there.
$12.30 an hour is not worth it for the stuff you got to put up with.
Also watch what you sign cause the can and they will force overtime on you
It use to be a nice place to work but Concentrix has made it terrible.
Customer Service (Former Employee) – Chatham-Kent, ON – 17 February 2017
Concentrix is one of the worst places that I've ever worked and I used to wade through chicken feces. The management doesn't care about the people that work there. They also don't give promotions to people that deserve them. They don't pay people what they are worth. So like I stated they are the worst.
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) – Oshawa, ON – 13 February 2017
This is a out source business company where it can be very difficult to balance family life. There is not that many opportunities for advancement. They do have regular incentives. There are no raises, you have to works overtime to supplement your income and keep up with the cost of living obtain this benefit.
Customer Service Representative (Former Employee) – Chatham-Kent, ON – 10 February 2017
New to town and was hired at Minacs. Lots of people, great group of people to train with but once out on the floor... Not a happy experience. Cut off from people, penalized for even the slightest social interactions.
Email Customer Support (Former Employee) – Niagara Falls, ON – 10 February 2017
Minacs has a great training program, contests, incentives, opportunites for advancement, just lots of great stuff! The management staff are approachable, knowledgeable, helpful and informative. There is a warm, friendly atmosphere and a very diverse culture there. There is constant learning to keep you engaged and challenged. I would actually like to go back there.
Customer Service Representative (Former Employee) – Niagara Falls, ON – 4 February 2017
My time at Minacs (when I worked there) was despite short, the best time I had ever had. If I was asked to have accepted back, I would take it. Had the best fellow employees, great management. Overall a great environment.
Customer Service Representative (Former Employee) – Chathan – 1 February 2017
I only worked here as a co-op student in the IT department. My time here was well spent and taught me a lot that I will be able to use later on to further my knowledge in troubleshooting and repairing computers.
Technical Support (Former Employee) – Niagara Falls, ON – 31 January 2017
they can hardly enforce the polices they have . i dont know how apple has not pulled out yet . upper management is a joke . HR does not help you unless you are a woman. it is high school from h.e double hockey sticks . unless you are truly desperate for money avoid this place like you would herpes because thats what this place is
some of the team leads are awesome people
management above team leads such as operation managers, hr and above have no business having the jobs they have
Agent (Current Employee) – Chatham-Kent, ON – 28 January 2017
Low wages, Dwindliing Benefits which take forever to get, weekly "coaching"(what you did wrong all week") Management cares only about what affects them. CONSTANT PRESSURE to perform. GREAT Co-workers, hours constantly changing so they're hard to plan around. "Fun" culture is sold to you, but it feels more like a slave ship with a supervisor and a drum...Hardest part of the job is not driving away on breaks, but I really enjoy the co-workers.Thiis is not a Career- it is a stepping stone
Everything else, especially Management and the blatant favouritism
Customer Service Representative (Former Employee) – Hamilton, ON – 26 January 2017
I worked here temporarily and while it seems good to start, this quickly build up. I had been having a rough few days and instead of taking me aside and asking me what was up, they just fired me. I did not get a write up or anyone interacting with me. I showed up for work, I did the work they asked, and I had been generally a good employee. There are good people working there, I just wish they would handle certain situations better and give employees a chance to explain themselves.
Call Centre Representative (Former Employee) – Oshawa, ON – 24 January 2017
A typical work day at concentrix consists of providing fast and efficient customer service to our subscribers that call us who are lost and distraught and need our help with getting them to where they need to be. As well as answering any general information about what our service is, what we provide and how it all works to protect them and there family. The most enjoyable part of this job is going home everyday knowing that I have made a difference in someones life by helping them when they had no idea where they were and thinking they could never get back home.
Customer Service Representative (Former Employee) – Chatham-Kent, ON – 24 January 2017
They will force you to work overtime without any consent or notice and do not work around someone's schedule. I was a student and they would schedule me to work while I was supposed to be in school and when the issue was brought to a supervisor, they said they would address it, however, nothing would ever get done.
Forced overtime, not understanding of personal schedules, disrespectful management, do I need to say more
Customer Service Representative (Former Employee) – Chatham-Kent, ON – 22 January 2017
I worked at Minacs/Concentrix for about two years. The job itself is not bad, take incoming calls and assist customers to the best of ones ability. The management is the real problem. Management treats you as a number, not as a human. The call centre is constantly cycling through employees and firing good employees. The expectations are also quite high. They expect you to have an average call time of 750 seconds, and if it is too low, you can get written up, and if it is too high you can also get written up. They also get quite the queue, of back to back calls which means after you're done your call of 750 seconds, you are back into a call right after for another 750 seconds. If you spend too much time documenting, you can get in trouble as well. Overall, the job presents great opportunities for a TEMPORARY job, but long term is quite difficult to sustain for the given pay.