A typical day work would look like this. You walk in, friendly staff greeting you. You sit at your desk and wait for the call. The call comes. On the other end, a sweet old lady is having trouble with her phone network. You politely give instructions and thank her for calling. You do this for the rest of the day. What I learned is that many people will have phone issues, but that's why we're here. The management is amazing. The friendly tutorial staff, to help you get started, are very patient and help send you on your way. The hardest part of the job is trying not to lose your patience. Some people call 4-5 times a day, but they're just trying to figure their device out. The most enjoyable part of the job is getting to help everyone with their technology problems.
trying not to scream at the people on the other line