Customer Service (Former Employee) – Oshawa, ON – 4 December 2016
great place to work awesome people chairs were horrible. if you do not mindbtalking all day this is a great job but i would not advise the card delince department to much anger and yelling in one place all day.
USA CAC Agent (Current Employee) – Chatham-Kent, ON – 28 September 2016
I found that the job as a whole was enjoyable, however, it does not match my personality type. I found that work related stress was starting to affect my overall health. Would recommend for those who can deal with complaint/issues well and not take anything personally.
Customer Service Representative (Current Employee) – Riverview, NB – 4 June 2016
Numbing and annoyingly painful work. Not a good client to represent from a customer service/employee side. It's a very unclean and un-kept work environment. The bathrooms, the carpet, the dust, the lighting. It's frustrating because it has potential to be a really great place... corporate just creates unbearable work standards. I think Minacs has so much it could grow into but right now it is not a workplace I'd recommend to anyone.
Customer Service Representative (Former Employee) – Chatham-Kent, ON – 1 August 2016
No Support , Lies by the TL, No support and expect to perform well. Few individuals are making the decision. Management never respond to emails, no benefit for atleast a year for dental. No Washroom breaks, or personal.
Customer Service Representative (Former Employee) – Bathurst, NB – 3 October 2016
worked there on three different occasions was overall a very good place to work. Staff very knowledgeable and for the most part ready to help. good break schedule but only one paid break and only half hour dinner.
Technical Customer Service Representative (Former Employee) – Peterborough, ON – 17 May 2016
Horrible place to work! really really really really horrible place to work! Maybe if you enjoy walking the incompetent through mundane tasks, or being consistently yelled at for something you can't control - or being treated like garbage by "supervisors" and "Team Leads" who power trip at every chance they get, or act as if if you should praise them like they are a god - you might...MIGHT like to work for Minacs
Customer Service Representative (Former Employee) – Dartmouth, NS – 6 October 2016
While shirt lived, I enjoyed the company,and if given the opportunity would certainly return. Management is great,as are the team leads,who are knoledable,helpful,and friendly to approach. With decent hours.
Technical support Representive (Mac Plus) (Current Employee) – Niagara Falls, ON – 8 June 2016
this place was awesome. It's a fun atmosphere and while the work is hard it can be worth it. :) it is for Apple :) you start off with some of the basic stuff then you go on to learn the harder more indepth things
internal job path help for advancement
no access to local transit on a daily basis with reliablity
Great company to work for, but job will leave you feeling stressed out
Technical Support Representative (Former Employee) – Hamilton, ON – 18 November 2016
Pros: The company culture is really great; they do a lot of events on the floor such as super hero day and dressing up on Halloween. Management is very accommodating when it comes to schedules. Offers a good amount of overtime if needed. Co-workers are really friendly and extremely great to work with. Team leaders and trainers were very helpful and have helped me become better at what I do.
Cons: Lots of note-taking, which is very important to the company's client. Procedures are not always accurate and exact; it can be very hard to troubleshoot if there is an unknown issue. Schedules make it hard to balance work and other areas of life. I barely had time to rest and spend with my friends and family, especially when there's a lot of overtime scheduled. Pay is not worth the work that you do.
Great management and co-workers, free food on special occasions, incentives and bonuses for those who do well
Long hours for overtime, poor work-life balance, pay is not worth the work being done
Customer Service Representative (Former Employee) – Hamilton, ON – 26 April 2016
The management here are amazing..I can't say enough about the management..They help..They are there if you need them and they are so kind...They taught me from not knowing anything to having knowledge on the computer and in the job..They made sure I made from training to the floor...And the class helped me too....There was one man who wanted to see me to the floor ...I made it...Extra help and exceptional management....Can't say enough about this company ...Would still be there...But unfortunately the campaigne came to an end
WOULD HAVE LIKED MORE TIME TO MYSELF/ONLY FULL TIME
Technical Support (Current Employee) – Work From home – 8 June 2016
Upper management VERY unorganized. Otherwise i would say this is a good place to work. Your schedule remains the same weekly therefore scheduling commitments around that is very easy for someone who is well organized