Customer Service Representative (Current Employee) – Oshawa, ON – 19 July 2017
Don't work here if you have kids, working 4pm-1am when you first start for at least 6 months. Good luck getting days off if you have appointments. You have to call 4 people if you are going to be sick.
Agent (Former Employee) – Oshawa, ON – 19 July 2017
This is by far the worse place I have ever worked and I have worked in a lot of different industries across Canada. The pay is really low; they mistreat people really bad. Long hours which kills your throat as its call after call non stop for 9-11 hours per day. Management/leadership are running it into the ground. Morale is terrible with so many upset/grumpy workers because of how they are treated. I am not sure how they stay in business as in my training class 24 started and only 5 remained when they were into production. This company wastes so much money. If you go over your time on calls or after call work they will be yelling. I am not sure who is more mean; the clients or the managers. If you want to hate your life work here. They are constantly changing their scheduling even without notice. They will flip you back and forth between programs with out your knowledge. Tell you to stay on script scripts and when you do get mad because your targets are low. They grade your calls and if you make a slight mistake you will fail that call leading to stern warnings etc. It is perhaps the nost unreasonable job that i have had. You often dont even have time for a drink of water as calls are right after each other. I would not recommend this job for anyone, any retail job is far better. Good luck trying to get important days off and if you get one good luck trying to afford anything especially if you have a family. I have never worked for an employer that completely disrespects their employees as much as this company does. Do not buy into their manipulations, as they will try tomore... present it as a good place to work. Nothing good comes out of concentrix.less
Trainers, volleyball net
Management, TLs, the job, the pay, the sicknesses, the process, the rude clients, no life even if you have a day off you cannot afford to do anything
Customer Service Advisor (Former Employee) – Oshawa, ON – 18 July 2017
Very poorly run company and treat their staff horribly. Never let you have the time off you need and doesn't approved of medical leave of absence. Stressful place and i would never recommend anyone work there
Customer Service Representative (Current Employee) – Hamilton, ON – 17 July 2017
This job isn't for everyone, especially if you're not good on the phone and don't have good communication skills. It's a lot to learn and a major learning curve if you're not a tech savvy person, but I can say it definitely improved my communication skills and phone etiquette. The good thing about this job is that it is a guaranteed 40 hours a week. It's a good alternative to customer service if you don't want to do a physical job where you have to stand for hours. Management seems okay, haven't had a chance to interact much with management. The company seems to hire within and there seems to be lots of room for growth. It's a very down to earth environment and every co-worker I've interacted with has been great. Pretty positive environment for a call center despite some of the high stress calls. Work life balance isn't great - if you don't have good stats you will get stuck working late shifts and won't get your desired days off, usually stuck working weekends. Pay can also be a bit better. Training was good and informative but wasn't geared towards different learning styles. Often the trainers would pick on the people who were quieter and not outgoing which I didn't appreciate, but they prepare you well. Overall, it's decent if you need a job with guaranteed full time hours and able to develop a thick skin when it comes to irate customers.
relaxed environment and dress code, appropriate training time, on going training, room for growth within company, co-workers, nice office environment
high stress at times, weird shifts, never get desired days off, poor work/life balance
Senior Technical Advisor (Current Employee) – Peterborough, ON – 11 July 2017
Trying to get help switching shifts and no one will help. Been on close shifts since i got the job. No matter how well you do on your stats you will still get close shifts cause you won't have enough tenure ever
Performance Coach/TSR (Former Employee) – Hamilton, ON – 5 July 2017
It was one of the worst jobs/experiences I have ever been through. So unorganized, a lot of favoritism. No one is professional. Had seen many offensive behaviors that had been reported but resulted in the employee loosing his/her job instead of the management.
Clear 4G Tech Support/Customer Care Agent/Trainer (Former Employee) – Toronto, ON – 3 July 2017
A typical day is always filled with angry customers because the product we supported was not a great tool. I think they only lasted 3-4 years. Management did their best to try and make this work but the the product and service being low quality, it was a sinking ship or sales, service and satisfaction.
Technical Support Advisor (Former Employee) – Peterborough, ON – 27 June 2017
The workplace is somewhat toxic and getting worse due to the issues with the current security policy. The Team Leaders are either apathetic or dismissive of the needs of the people working under them, and the higher level staff on-site are even worse. The management aren't bad people, but they are more loyal to the company than to their employees.
The client, though, provides great tools and is transparent about compensation. Their only flaw is that they sometimes make policy decisions that negatively impact employees, and the lack of initiative in the site management means that these policy decisions go unaddressed for a quite long time.
OnStar Customer Service Representative (Former Employee) – Oshawa, ON – 25 June 2017
A typical day of work at Concentrix starts off by passing one of the many swipe doors that for the most part don't work. After you spend 25 minutes trying to find an empty desk to work at you need to sign in to the computer system as with most jobs and then open your many applications used throughout the day. The calls taken throughout the day were mostly disgruntled customers angry about being taken or scammed by onstar, which for the most part was true due to the ridiculous metrics and sales standards for the company - which if are not met, job termination can be a result. The "sink or swim" management style lead to general turmoil and instability in the company. The culture of the workplace was dehumanizing at best with signs and posters plastered along the walls that basically stated "you'll never do better than this job" and "the client matters - but you don't". The hardest part of the job was simply showing up - no other job had made me dread waking up in the morning as much as this one. The only enjoyable part was leaving at the end of the day.
Software Repair Technician (Former Employee) – Peterborough, ON – 25 June 2017
Management needed more training. More than a few times I had issues come up which after writing me up, were found to be mistakes, and no, they did NOT take away my write ups, though I was found to have not committed any infractions. I even had a meeting with three people from management about the issue, and was told multiple times that they were working on removing my write ups, and that never came to light. Resigned from my position due to lack of competence regarding management.
Customer Service Representative (Former Employee) – Hamilton, ON – 21 June 2017
I worked on 3 different campaigns, each one had its pros and cons. The first campaign was with a bank and it was all outbound calling, not my cup of tea, Second campaign was with a tech company doing technical support that was more down my isle of work, all done through email much more enjoyed that one. The final campaign I worked on was with the postal company and that was a lot harder to deal with,
Technical Support Representative (Current Employee) – Peterborough, ON – 20 June 2017
Concentrix is a decent company to work for, though work-at-home is not for everyone. For those who require the work-at-home (WAH) environment to compensate/fill in the gaps of their schedule, there are full time/part time opportunities, but business needs will triumph your personal needs (unless medically/student based requirements are a factor).
Being on the Apple Tech Support contract, Apple is given its title as best phone support for a good reason. Apple gives you many opportunities to move up in the company, and also gives you opportunities for pay raises/P4P bonuses. In the first 6 months of working for Concentrix, I went from iOS support > Mac+ Support > Class Mentoring (Others progress much quicker) with a base knowledge of apple computers being nil-to-none.
Some downsides working for Concentrix however include having to use your break time to go to the washroom, having only 1 minute in between calls to finish the call notes from the previous call and also not having much social interaction with your peers (only having access to group chat, and the odd time chatting through adobe chat rooms).
With no to-and-from time to work, this position allowed me to focus more on my career development and give me the ability to get started in my field of work. WAH is not completely for me as I appreciate social interaction, though it really helped pay the bills while I was focusing on my career.
Many opportunities for moving up/pay increase, customer service/tech resolution experience
1 minute after call notes (ACW), can't use washroom unless using your break time, lack of social interaction with peers (nature of WAH)