Concentrix Employee Reviews

Found 515 reviews matching the search
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It's great to be in High School again
Inbound Customer Service Representative (Current Employee) –  Hamilton, ON7 September 2016
Working at Minacs is fine , if you enjoyed the juvenile politics of high school. If you can turn a blind eye to a site manager who sexually harrasses "certain" employees, ignore the rate of pay being inconsistent with it's client's rate in the same job, and can conform to a supressed way of life where drama can decide your career, than Minavs is for you. Merit? Forget it! Everything is covered in icing for the first 50 days, then you get to cut into cake and the worms run out. Keep your head down and you'll be fine. They're always watching you.
Pros
Benefits.... eventually.
Cons
Scheduling, booking time off, politics, ants and cochroaches, hypocracy, lack of professionalism, etc....
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Absolutelay the worst job ever!
Customer Service Representative (Former Employee) –  Chatham-Kent, ON24 November 2016
They will force you to work overtime with not even a days notice. You won't get stat holidays off. High stress job and supervisors don't help and don't care about employees. They will force you into jobs without training you. You will get yelled at all day on the phone, and they will only allow you 3 mins in between calls. The only good things are the benefits, and the people you work with.
Pros
Benefits, and colleagues
Cons
Forced overtime, no help, no training, high stressed, get yelled at on almost every call, management is not existent, HR works with management, not with employees, and just a horrible atmosphere.
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Good Pay but Awful Enviroment
Apple Care Specialist (Former Employee) –  Peterborough, ON8 October 2016
Hourly wage is a love minimal but you always have unexpected scheduling changes and you may be required to work early morning and late at nights so if you ride the bus expect to walk or taxi it home. The Enviroment is stuffy and loud and you never know if you'll get a working computer, therefore you may be late to punch in and get docked pay. Benefits are alright and there is lots of people to help you but honestly it isn't worth the extra $1.50 per hour. Your mental health will also go down the toilet.
Pros
Bonuses for customer service ratings.
Cons
Longs unknown hours
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Good till they move you
Tech Support (Current Employee) –  Niagara Falls, ON8 September 2016
I was there 8 months and then they move everyone to a new department with very little help with training almost all on our own and if you fail your fired it was great to start but has gone down hill and almost no pay raise. Its really a soul sucking job if i could give less stars i would
Pros
Benifits
Cons
Everthing else
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bad place to work
Customer Service Representative (Former Employee) –  Oshawa, ON26 August 2016
Run from this place all they do is lie and put you down long hours and bad pay also bad benefits so if you are looking for a really bad job then this is your place
Pros
no pros
Cons
bad management
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Great work environment
Représentante aux Soutien-Technique (Current Employee) –  Montréal, QC10 September 2016
The people make you feel happy to go to work. And solving issues for customers does give you a great feeling. I felt respected as a individual by my collegues and management too!
Pros
great work atmosphere
Cons
low salary, schedule
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Great company to work for, but job will leave you feeling stressed out
Technical Support Representative (Former Employee) –  Hamilton, ON18 November 2016
Pros: The company culture is really great; they do a lot of events on the floor such as super hero day and dressing up on Halloween. Management is very accommodating when it comes to schedules. Offers a good amount of overtime if needed. Co-workers are really friendly and extremely great to work with. Team leaders and trainers were very helpful and have helped me become better at what I do.

Cons: Lots of note-taking, which is very important to the company's client. Procedures are not always accurate and exact; it can be very hard to troubleshoot if there is an unknown issue. Schedules make it hard to balance work and other areas of life. I barely had time to rest and spend with my friends and family, especially when there's a lot of overtime scheduled. Pay is not worth the work that you do.
Pros
Great management and co-workers, free food on special occasions, incentives and bonuses for those who do well
Cons
Long hours for overtime, poor work-life balance, pay is not worth the work being done
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horrible place to work
Technical Customer Service Representative (Former Employee) –  Peterborough, ON17 May 2016
Horrible place to work! really really really really horrible place to work! Maybe if you enjoy walking the incompetent through mundane tasks, or being consistently yelled at for something you can't control - or being treated like garbage by "supervisors" and "Team Leads" who power trip at every chance they get, or act as if if you should praise them like they are a god - you might...MIGHT like to work for Minacs
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Good place to build work skills
Trainer (Former Employee) –  Dartmouth, NS26 July 2016
Was a great place for starting a career and building professional skills. Would recommend for young professionals. Very friendly coworkers. Salary was a little low considering the job, but that is the nature of its business model.
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Very friendly and relaxed work environment
Technical Support Representitive (Current Employee) –  St. Catharines, ON28 November 2016
Concentrix is a good job with good benefits. The employees are nice and easy to get along with. The computers and other devices used for daily work could use some update
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Good job if you need a quick cash influx but not good for long-time prospects
Apple Tier 1 Technical Support Advisor (Former Employee) –  Hamilton, ON21 September 2016
Management was brought in from other sites/programs and were more concerned about you meeting metrics for arbitrary stats than you actually doing a good job.

Pay was abysmal as well.
Pros
2 weeks paid-training. Nice environment for the most part. Casual dress.
Cons
Long hours, low pay, low opportunity for advancement
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Not Somewhere I would choose to work
Customer Service (Current Employee) –  Chatham-Kent, ON26 July 2016
Turn over rate is high
Management is not accountable
one hand has no idea what the other is doing or saying
youre only ever going to be a number
Pros
the other employees, benefits
Cons
poor managment
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Job was not enjoyable
Customer Service Representative (Current Employee) –  Chatham-Kent, ON27 March 2016
Working at Minacs is very challenging. Most of the customers that contact are not very happy with the vehicle that they bought and usually take it out on the agent that picks up the phone. Minacs makes it very hard to get assistance, and the lack of training makes it difficult to complete the job. Customers get very upset because of the lack of knowledge that an agent is able to provide the proper assistance the customer made need. As an agent working for Chrysler, Jeep, Dodge and RAM it is very frustrating to work for, for these reasons I would not recommend this job to others due to the lack of training they provide to the agents.
Pros
Benifits
Cons
Not enough training
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Fun environment but low pay and company advancement
Customer Service Representative (Former Employee) –  Hamilton, ON29 June 2016
It's a great place if you want to start somewhere. If you never have any Customer Service Experience its a great way to start. Co-workers are great, the hardest part of the job was having to deal with really really angry Customer who continues to misbehave. Most enjoyable part of the job was the environment and the people around you who continues to help. Management is also fantastic as well as they are well organized.
Pros
Easy Profession
Cons
Long hours and no advancement in the company any time soon
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Please don't ever work at minacs!
Technical Support Representative (Former Employee) –  Peterborough, ON19 June 2016
Great customer service training but everything else sucked.
No time off, low pay, dirty work environment, rude and not helpful management, low employee morale, long hours, most people that worked there seemed to be low class techies and generally unclassy.
Worst experience of my life and to be honest it's quite traumatizing.
Pros
Great customer service training
Cons
Long hours, basing pay and incentives and job security on csat, dirty place to work, no job security, management sucked
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great place to work lots of fun events
Inbound Customer Service Representative (Former Employee) –  Chatham-Kent, ON15 April 2016
Inbound call center handling customer concerns and complaints regarding any and all issues with Chrysler jeep and dodge vehicles. Co-workers were all very nice worked well with everyone on my team. The hardest part of the job was being consistently yelled at during customer call-ins. The most enjoyable part of the day is working with delightful co-workers.
Pros
good benefits after 6 months
Cons
the nature of calls are very negative
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Very busy work environment
Customer Service Agent (Current Employee) –  Oshawa, ON22 January 2016
A typical day at Minacs is very busy. And loud. I learned a lot of great customer service skills while employed there, however the job its self isn't one i recommend as a long term career for anyone. It's great if you need to make money of course. You start out making 11.60/hour then after 6 months move to 12.40/hour. You get medical benefits after 6 months and dental benefits after 12 months. The hardest part of the job is not having a mental breakdown. Regular shifts there are 9 and a half hours. And that's because the breaks and lunches aren't paid. Talking on the phone to rude people all day really take it's toll on you.

So, would I recommend you work here?
No, not unless you really can't find anything else.
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Call Centre Agent
Customer Service Representative (Former Employee) –  Chatham-Kent, ON27 May 2016
* Taking calls and resolving customer concerns.
*Computer skills and customer service skills learned.
* tough to accommodate some of customer complaints.
*Enjoyed being able to help a customer with a problem
Pros
benefits and social commity
Cons
overtime and extremely angry customers
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Alright place to work
Advisor/Mentor (Current Employee) –  Hamilton14 March 2016
Minacs was an over all average place to work. I loved that i was working for "apple" and thought that i would get apple employee benefits(which we were promised butnever recieved). the management was not set up well, with almost all the TL's having favorite advisors who would get special treatment, based of friendship rather that preformance.
Pros
sometimes we'd get free snacks/apple swag
Cons
managers are very unprofessional
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secure constantly changing job
Customer Service Representative (Current Employee) –  Chatham-Kent, ON2 May 2016
it is a very secure job with room for advancement and is always changing they provide full benefits dental and health along with vision
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Overall rating

3.2
Based on 1,742 reviews
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Ratings by category

Work/Life Balance
3.1
Salary/Benefits
3.0
Job Security/Advancement
2.9
Management
2.8
Culture
3.1