Agent (Current Employee) – Chatham-Kent, ON – 28 January 2017
Low wages, Dwindliing Benefits which take forever to get, weekly "coaching"(what you did wrong all week") Management cares only about what affects them. CONSTANT PRESSURE to perform. GREAT Co-workers, hours constantly changing so they're hard to plan around. "Fun" culture is sold to you, but it feels more like a slave ship with a supervisor and a drum...Hardest part of the job is not driving away on breaks, but I really enjoy the co-workers.Thiis is not a Career- it is a stepping stone
Everything else, especially Management and the blatant favouritism
Customer Service (Former Employee) – Oshawa, ON – 22 February 2017
The job has very high expectations for the wage. you are expected to be on a call for 73 seconds and take 300 to 400 calls a day or more. HR there stands behind management not the employee so no point in filing a complaint. Overworked and underpaid . Benefits are good but you have too work for a year. Hardest part of the day is being pushed off the phones when your trying to help a customer. the most enjoyable part of the day iS when you have a breathe to take to say hello or good morning too your coworkers. air quality is the worse THERE IS DUST EVERYWHERE. Have to bring your own Lysol wipes to clean .
Customer Service Representative (Former Employee) – Chatham-Kent, ON – 24 November 2016
They will force you to work overtime with not even a days notice. You won't get stat holidays off. High stress job and supervisors don't help and don't care about employees. They will force you into jobs without training you. You will get yelled at all day on the phone, and they will only allow you 3 mins in between calls. The only good things are the benefits, and the people you work with.
Benefits, and colleagues
Forced overtime, no help, no training, high stressed, get yelled at on almost every call, management is not existent, HR works with management, not with employees, and just a horrible atmosphere.
Customer Service Representative (Former Employee) – Hamilton, ON – 7 December 2016
I learned that Canada Post customers are rude, nasty and swear and take out their frustrations on the CS person. Not a good time. It wasn't all bad. Good people working and became friends. We truly tried to help customers but were limited in what we could do. People are so mean over the phone.They would not treat you the same if you were there in person. This was the hard part of the job. The good part was a supervisor who sympathised and understood and co workers that also understood. We did have pizza days and our team lead was great.The pay was terrible, for the verbal abuse that we had to take, higher pay would be a nice compensation.
CSR - Customer Service Representative (Former Employee) – Chatham-Kent, ON – 18 January 2017
Customers are generally angry, human resources does everything BY the book, management is lost and disconnected, and you can't have peanuts... we're all ADULTS...carry your epipen. Adult workplace with daycare like attitudes
You make money
Stress, Customers complaining, management disconnected, lack of benefits, lack of personal individual care, no peanut butter sandwiches allowed
Inbound Customer Service Representative (Current Employee) – Hamilton, ON – 7 September 2016
Working at Minacs is fine , if you enjoyed the juvenile politics of high school. If you can turn a blind eye to a site manager who sexually harrasses "certain" employees, ignore the rate of pay being inconsistent with it's client's rate in the same job, and can conform to a supressed way of life where drama can decide your career, than Minavs is for you. Merit? Forget it! Everything is covered in icing for the first 50 days, then you get to cut into cake and the worms run out. Keep your head down and you'll be fine. They're always watching you.
Scheduling, booking time off, politics, ants and cochroaches, hypocracy, lack of professionalism, etc....
the turn around of employees is not for nothing. no one stays!
Bilingual Customer Service Representative (Former Employee) – Oshawa, ON – 22 March 2017
if you thrive on negativity this is the place to work. It will drain you and your family. expect to be "asked" to stay long hours. lots of work and not enough pay. Benefits are good, so you are sure that your depression pills are cover.
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) – Oshawa, ON – 13 February 2017
This is a out source business company where it can be very difficult to balance family life. There is not that many opportunities for advancement. They do have regular incentives. There are no raises, you have to works overtime to supplement your income and keep up with the cost of living obtain this benefit.
Apple Care Specialist (Former Employee) – Peterborough, ON – 8 October 2016
Hourly wage is a love minimal but you always have unexpected scheduling changes and you may be required to work early morning and late at nights so if you ride the bus expect to walk or taxi it home. The Enviroment is stuffy and loud and you never know if you'll get a working computer, therefore you may be late to punch in and get docked pay. Benefits are alright and there is lots of people to help you but honestly it isn't worth the extra $1.50 per hour. Your mental health will also go down the toilet.
Technical Support Representative (Former Employee) – Hamilton, ON – 14 March 2017
I enjoyed working with the Company, the environment was good as well as the work perks. The only disadvantage was our pay was not always correct, as such you had to check your pay stub every time you got paid.
Great company to work for, but job will leave you feeling stressed out
Technical Support Representative (Former Employee) – Hamilton, ON – 18 November 2016
Pros: The company culture is really great; they do a lot of events on the floor such as super hero day and dressing up on Halloween. Management is very accommodating when it comes to schedules. Offers a good amount of overtime if needed. Co-workers are really friendly and extremely great to work with. Team leaders and trainers were very helpful and have helped me become better at what I do.
Cons: Lots of note-taking, which is very important to the company's client. Procedures are not always accurate and exact; it can be very hard to troubleshoot if there is an unknown issue. Schedules make it hard to balance work and other areas of life. I barely had time to rest and spend with my friends and family, especially when there's a lot of overtime scheduled. Pay is not worth the work that you do.
Great management and co-workers, free food on special occasions, incentives and bonuses for those who do well
Long hours for overtime, poor work-life balance, pay is not worth the work being done
Tech Support (Current Employee) – Niagara Falls, ON – 8 September 2016
I was there 8 months and then they move everyone to a new department with very little help with training almost all on our own and if you fail your fired it was great to start but has gone down hill and almost no pay raise. Its really a soul sucking job if i could give less stars i would
Customer Service Representative (Current Employee) – Oshawa, ON – 14 January 2017
New culture focused on client safety with many incentives and recognition for employees. Many focus groups and continues coaching and training to maintain a high level of service knowledge. I am multi-trained. My mornings start out opening up my matrix and looking at my evaluation scores for the previous day. I could start out helping clients reach their destinations I them by mid afternoon I could be helping client activate their OnStar services in their new or used vehicle. The hardest part is finding specific directions for clients who have certain ways of traveling. The best part of the job is chatting with clients about their part of the country, getting them safely to their destination, and helping them in roadside or emergency situations.
Appreciation of clients who are greatly thankful for you being there for them
Customer Advisor (Current Employee) – Hamilton, ON – 20 March 2017
There are only a couple of good things about this company: 1) friendly staff 2) casual dress code.
There are many bad things about this company: 1) pay is just above minimum hourly rate. It is not enough to live on. 2) the hours are terrible - they schedule you for "extra" hours without first asking if it is okay. They make you 'bid' on shifts, but you never get the shifts you bid on. You tend to be stuck working weekends... 3) very high turnover - it's like a revolving door. 4) the company doesn't care about employees - and it shows. 5) because of the scheduling system you have no work life balance.. In fact you really don't have a life. 6) they have no trust or respect for their employees.
I could go on... But you get the idea. My first clue should have been when they offered me the job during my interview.