Chef d'équipe (Former Employee) – Moncton NB – 1 October 2013
My typical day consisted in doing payroll reconciliation for my team and sometimes for other Team Leaders, talk to my employees, do some coaching on their calls, assist to important staff meeting and do team meetings for the agents so they can be up to date on the business. It consisted too of doing a lot of HR with the agents. The hardest part of the job is being loved by everyone and please everyone, it’s not always possible. The greatest part is coaching agents on a flaw that they have on the phone and seeing result.