I'm actually one of the what seems few people who actually enjoy this job. It's not rocket science, you get trained to answer phone calls, and then you use your resources to answer said phone calls, half the time you're transferring them to someone else who is suppose to be taking the call, or you put them on hold and get help. It is a call center, when you call about your vehicle/package/whatever generally you're upset about something going wrong, so are these people. All you literally have to do is answer the call to the best of your ability, using the resources and help you have. I actually loved my training class, my trainer was awesome in prepping us, she made sure we were so prepared answering the calls was like nothing. Now obviously they're are some days I hate this job, but I've found you have that with every job you will ever have, some days you just don't want to go, but in the grand scheme of things, I know I have a secure job with benefits, decent pay for the work I actually do, and I received enough training to do my job properly.
Awesome trainer if you're lucky enough to get mine, benefits, secure job
Extended hours at whims notice, you get American holidays (really not a big deal though)