Customer Service Representative, Oshawa, ON - 14 September 2017
When I first started with this company we had fun, we were laughing and having fun the customer experience was number one and training was held to a higher standard. I feel bad for anyone that starts now they changed training from 8 weeks for 5 days, which is no where near enough time to learn the basics and how to handle an upset customer with vehicle concerns. Some of the team managers are great they are honest with you and do not beat around the bush, it's the managers that are above them that have the real problem, they turn a blind eye to everything that goes on. They praise you with a ballon if your good and nothing if your bad it is insulting as everyone deserves to be lifted up. The post signs about what you could have if you didn't miss days they call you out for being in the bathroom longer than three minutes. Basic human rights, they never praise what is done well they focus on the negatives, you can be working 60 hour weeks and they will find what you did wrong. The pay is bad for this kind of work many people leave and go to competitors to do the same work for more money. Do not settle if you do not have to. The hr lady is. Joke, they underpaid me half my cheque one week and she didn't believe me and sent me away to find someone else, she has no idea what goes on and doesn't care. She doesn't know anyone's names and she spends here time when she is in walking around. Honestly this is a job, it's not the worst but it is near close to it. They hire so many people because the turn over is high and by spending a week working there you feel the negative energy. Everything is a competition there is no team work you compete against your team for frivolous prizes like a mug. Then every three months you get graded from incentives, no one in the building can tell you what the incentive is judged on or why some get it and others don't because no one including management and the useless hr lady know. They make the rules that suit them best at the time. If you a can find another job try because I do not know how they have such a big corporate contract with a major company but devalue their employees. Oh and time off? Forget it, I had a family member die and they did not want to give me that time off. The other ambassadors are amazing it's everything about how the job is being run that turns you off.