Loyalty & Retention Specialist, Oshawa, ON - 24 February 2017
Taking phone calls all day long for 9-10 hrs. Assist customers with their accounts while providing great customer service. Overall, team leaders and managers do their best in making sure we have all the necessary tools, so we can do our job effectively. Customer driven/customer first, but they try and incorporate fun games, activities and contest to keep us motivated. My opinion, there's nothing hard about the job. Just know you'll be on the phones all day, besides the odd time you have training. Interacting with coworkers. There are some really nice people that work there and partaking in the fun activities they offer.