Customer Service Representative (Former Employee) – Toronto, ON – 19 April 2016
A typical day at comwave would be assisting customers with long distance plans, take monthly payments for phone bill. upsell to customers also I would trouble shoot if customers where having issues with their phone line.
Technical Services Agent (Former Employee) – Toronto, ON – 5 June 2015
a typical day at work would be to answer calls as they came in and sell on the services they had to offer and read a script to counter sell there rejections. Troubleshooting there devices, routers, computers to optimize functionality with converters with there internet.
learned about troubleshooting routers, computers and remoting into client computers to connect comwave converters via IP to there network.
management was small and lacked support when escalations came. troubleshooting procedures were also limited.
co workers were easy to learn from and work with
hardest part of the job is dealing with clients who dont understand technology and have to do all support via phone. no service technicians to show up on site.
most enjoyable part of the job was the experience and the co workers relationship