Systems Developer (Former Employee), Richmond Hill – May 26, 2014
Pros: great location with excellent outdoors for lunch/break walks
Cons: not easily accessible without a car/gta pass
a typical day at work - Open up team foundation server to check for new tasks - If new task is available, start new while working on existing tasks - If no new tasks, finish existing tasks and let manager know of availability
what you learned - That a job can actually be fun if you find great coworkers!
management - Very caring and friendly management
your – more... co-workers - Supporting and educative
the hardest part of the job - Having to re-learn an older technology
the most enjoyable part of the job - Working as a team – less
Investors admin (Former Employee), montreal – March 26, 2013
Pros: salary, made alot of friends at start
Cons: upper management
It was a great place to work as an entry customer service agent but once you got promoted you had to deal with the upper management people were ridiculous. Was told I wasn't allowed to talk to my old colleagues that work in customer service because it would "destroy our image".
Customer Service Representative (Former Employee), Jersey City, NJ – September 9, 2014
Pros: 30 or 1 hour lunch breaks with two 15 mins break was an employees choice.
Cons: that my department was moved to tx.
My typical day at work was coming in to work and knowing exactly what I was doing for the day, which its what I like. I took over 90 calls a day assisting shareholders with their accounts, buy and/or sell shares inquiries, assisted employees with their shares and accounts as well mainly for JP Morgan. I took wire transfer instructions for oversees shareholders – more... and transfered to leads for processing. In rare cases I would have to escalate calls to leads or create cases for back office investigations. I learned how to work the system very quickly and how to be more of a people person in this experience. My coworkers were all great people who I got along with very well. The hardest part of my job was always the irrate customers who would call in and yelling and calling you all types of names, something I learned to understand. The most enjoyable part of my job was I liked coming into work and didnt have to wait for anyone to tell me what I had to do for the day like you would have to in retail work. – less
Customer service representative (Current Employee), Canton, MA – August 11, 2014
Pros: good health care
Cons: short breaks
I answer any questions or concearns that a shareholder might have about their account assist with selling and instruct on how to but stock. i also help shareholder get access to their online account. enrol them in different plans
Share Reconciliations II (Former Employee), Jersey City, NJ – July 15, 2014
• Daily balancing employee’s stock option and common shares with each client’s nominee • Document unresolved or exposed shares by emailing to the Investment Services • Submit request to correct shareholders’ account such as missing purchased shares or share-shortage • Request to purchase or sell small amounts .777 or less to balance shareholders’ accounts. • – more... Daily communications with outside transfer agents who balances the nominee for our employees plans. – less
Customer Service Representative (Former Employee), College Station, TX – June 30, 2014
Pros: co-workers fun, being able to fully assist the client.
Cons: constant monitoring, short lunches, very little job diversity.
We take calls on a per available basis,. calls are to be taken constantly unless on a break, lunch, or the 7 mins of personal time they give you.
I learned so much more about the financial aspects and the stock market than the little to no information I had before. It also greatly developed my customer service skills more by learning to de-escalate – more... calls based on the situation, and knowing that I could assist them to do almost everything they needed to do with the information i was taught.
My co-workers are what kept me at the job. There are great people that work there, who are active and knowledgeable and are great at what they do. I was able to ask them for assistance when I was stuck.
One of the hardest parts of the job was the constant monitoring. They closely track what your doing, how long you do it, and you have to always notify them if you intend to change activities (i.e. personal time, break, lunch, or after a call to write notes about it). You really have no choice but to take calls all day, there is no variety in the call center.
The most enjoyable part of the job was making sure the customer got the assistance they needed. When you are able to do something for them that the previous representatives couldn't do. The satisfaction from hearing the praise or joy in their voice really made the job worthwhile. – less