Customer Service Agent for Investors
Computershare - Montréal, QC

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Start Date : September 17th, 2014

If you are looking to join a dynamic, professional team and work environment related to finances, Computershare's National Client Contact Centre has a place for you!

For more information:\carrieres

What we offer:

  • Role focused on client services (inbound calls and no outbound sales)
  • 37.5 hours a week
  • Working days are Monday to Friday until 8:00 pm – the centre is not open on weekends
  • Convenient location, accessible via the McGill Metro station
  • Paid training for a period of 5 weeks
  • Attractive benefits
  • Employee share purchase plan
  • Educational Assistance

What your major responsibilities are:

  • Promptly respond to telephone inquiries and ensure that clients’ needs are met with accuracy and professionalism
  • Listen actively and probe to determine the need
  • Actively resolve inquiries raised
  • Maintain shareholder accounts on the appropriate systems
  • Escalate issues when necessary
  • Keep management team inform of feedback received
  • Remain up to date regarding Stock Transfer products, services and systems

What you offer:

Education, Training and Experience:

  • Post-secondary studies
  • Minimum of one (1) year of experience in a call center or in client services
  • Outstanding client service skills (professionalism, courtesy and helpfulness)
  • Excellent communication skills, in both French and English
  • Ability to navigate multiple systems and applications
  • Strong knowledge of standard office PC applications (Outlook, Microsoft Office suite)
  • Enjoy working in a client-focused, structured and goal-oriented environment
  • Business or finances knowledge, an asset

About this company
Computershare (ASX : CPU) est un chef de file mondial en matière de transfert de titres et de tenue des registres d’actionnaires, de régimes...