Technical Support Analyst
ComputerTalk - Richmond Hill, ON

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ComputerTalk has an immediate opening for a Customer Facing Technical Support Analyst.

You will be responsible for user support and customer service on company supported computer applications and platforms. You will troubleshoot problems and advise on the appropriate action. The successful candidate will have a degree from a top notch Canadian University, exceptional communication skills, and a desire to learn and execute with cutting edge technology.

Main Job Tasks and Responsibilities

 respond to requests for technical assistance in person, via phone, electronically
 diagnose and resolve technical hardware and software issues
 research questions using available information resources
 advise user on appropriate action
 follow standard help desk procedures
 log all help desk interactions
 redirect problems to appropriate resource
 identify and escalate situations requiring urgent attention
 track and route problems and requests and document resolutions
 stay current with system information, changes and updates
 on call rotation
 Shift work may be required


Indeed - 10 months ago - save job - block
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