Customer Support Agent (Former Employee) – Montréal, QC – 12 January 2018
If the Montreal Help desk team hadn't been transferred to Malaysia in 2012, I'd likely still be working there, I loved my job there, it was mentally challenging. The managers were people you could discuss issues with, and new ideas were listened to.
Good people working as teams
If you were on the evening or night shifts, it could be difficult to get days off
Sr. Database Administrator (Former Employee) – Toronto, ON – 28 November 2017
The hardest part of the job is to assure the communication between different support groups is efficient. When each party understands what to do, working on the solution is just a time issue. It is the most enjoyable part when the jobs get done and beyond.
Productive work environmen with good team outings.
Analyste de Qualite (Former Employee) – Montréal, QC – 29 March 2017
Lots of opportunity to learn and grow with the company. Great training and development opportunities with opportunities for promotion. Great outing organized with the helpdesk for happy hour on many occasions, good team moral.
Technician Lead, Field Services (Former Employee) – Scarborough, ON – 24 January 2017
While I didn't like getting outsourced, it was, in the end, a fair and decent place to grow and develop. Management kept their word, even when they were forced to RIF some of us. The continued to try to salvage a client relationship that was difficult.
CSC was a great place to work. It now is no longer the same company, it used to be. A thriving company with many contracts. For the past 5 years it has been focused on re-inventing itself and downsizing and outsourcing most of its core business. I really miss the old CSC.
flexible work arrangements, great people
constant head count reductions, do not understand the core business
Was a great place to build my IT skills as a new graduated, Was there for 7 years. Even though they shut down in Montreal and I was forced to move on and out of providence. It was still a great place to work, build new skills, and management.
Technical Support Adviser (Former Employee) – Montreal, QC – 31 May 2015
I was assigned to the American Sears contract. Which included helping Sears employees with different tasks, such as
: helping to reset printers, cash registers, atm dispensers and at times when the complete store system would shut down, walk the employees through the procedure to get the store up and running in the quickest manner possible.
I learned to work fast and efficiently to provide the best customer service to ensure that Sears would lose as little money as possible if any.
Management was extremely helpful and my co-workers and I worked as a team to provide excellent service.
There was no hard part only the satisfaction of being able to help.
I very much enjoyed the five years working there, unfortunately due to cuts, the whole department and others were let go.
Customer Service Agent (Current Employee) – Toronto, Canada – 7 January 2015
Processing visa application for the United Kingdom Border Agency. Taking finger prints and also their photo's this is called Biometrics. I've learned to have patience with the applicants, help them with filling out applications. The office environment was very small so I worked with a staff of 5. My co-workers were like family. We looked out for one another. The most enjoyable part of the job was that I got to meet new people everyday and also help them out with getting their visa. Seeing them getting approved puts a smile on my face.
Technical Support Analyst (Former Employee) – Montreal – 15 October 2013
I worked at Computer Science Corporation as a Level -1- Customer Support Analyst. My 10+ years work experiences have offered me the opportunity to become a professional employee. My strong problem solving and troubleshooting skills allow me to efficiently and effectively identify problems and apply appropriate solutions.