Profitable company seeking to maximize profits by outsourcing jobs
Operations Analyst (Former Employee), Dallas, TX – June 4, 2013
CompuCom has been a profitable company every year of it's existence. Now a private corporation, they have chosen to maximize those profits by outsourcing jobs to India and Mexico. They have increased the number of vice-presidents, and have eliminated departments by sending jobs to other countries.
Good place to start in your career, but no advancement
RELEASE MANAGER (Current Employee), USA – May 20, 2013
It is a good place to start in your career, but eventually there will be a stop in advancement, be it in regard to compensation or education for further job growth. Most of the workers are good people to work with, but management do not know/care on the challenges of their employees and not address them.
THEY DONT CARE IF YOUR CERTIFY OR NOT THEY SEND YOU TO ANY CUSTOMERS,MANAGERS DONT CARE,HALF TECHS SAY THERE ONSITE AND THERE AT THERE HOME ,MANAGERS HAVE PREFERENCES FOR THERE EMPLOYEES ,WHO BEEN THERE LONGEST,THATS WHY MIAMI ALWAYS LOOKING FOR TECHS MANAGERS DONT KNOW WHAT THERE DOING ,LOTS PROMISES ,BUT THEY NEVER GET HERE ,THATS WHY I QUIT,MANAGER – more... DOESNT LIKE LATIN PEOPLE NOR MANAGER HELPER,SOONER OR LATER THEY LOSE IT,THAT WHY THERE LOSING CONTRACTS ONE BY ONE ,NON EXPERIENCE PEOPLE......GOOD LUCK – less
GE Healthcare Consultant (Former Employee), Chicago, Arlington Heights and Barrington Illinois – April 20, 2013
Cons: no salary increase in two consecutive years.
• Managed the Chicagoland Data Centers; Comprising of Chicago, Arlington Heights and Barrington Illinois. • Responsible for the coordination of the installation and removal of all hardware equipment at all Data Centers locations.
SME/Supervisor (Former Employee), Dallas, TX – April 11, 2013
Pros: worked from home
Cons: lack of customer compassion
• Responsible for ensuring the team meets and exceeds expectations in regards to performance, meets defined SLA’s, and that standards and processes are followed to provide effective customer service within the contract. • Lead Subject Matter expert and Project manager in eastern US on 11,000 PC rollout project. Managing configuration, and data migration. • – more... Review tickets to ensure they are complete and in the correct product queue, take corrective actions when needed. • Contributed to the business unit as an escalation manager for critical issues and customer situations. Work directly with customers and support engineers to resolve any problems and ensure all parties are on track. • Managed and Scheduled field techs and NOC techs for on-site rollouts and provided 3rd level NOC support remotely via Helpdesk and Service-Now ticketing system. • Worked directly with former employer, , in supporting the client/customer base. • Desktop engineered many applications in the field on the fly. – less
Lead Tech (Former Employee), united states – April 4, 2013
Pros: travel if working projects
Cons: low mileage reimbursment no raises
I was with CompuCom for 4 yrs first as a break fix lead tech then on to projects, after Jan,2013 the projects weren't coming thru so they laid off 30 of us. with in a couple week was seeing jobs posted for them in my are and the areas of other laid off techs NONE of us were brought back I just found out that they hired a contractor to help the Break – more... fix tech here that I trained and when he asked them to get me back they told him I cost too much .....contractor making 15 and hour so if you want to work for a company that doesn't care go for it. get your training out of them and look for something better – less