Information Systems Analyst (Former Employee) – Mississauga, ON – 7 December 2017
I can say that CompuCom gave me a first look into the IT world. Although the hours and pace were crushing, I developed customer communication skills and was able to learn how to convey IT knowledge to less-technical users.
Service Desk Analyst (Current Employee) – Mississauga, ON – 11 February 2015
• Managed Incoming emails from staff, followed up with staff and fixed their any issues or concerns. • Provided support to CAMH staff through phone, assisted them with their issues through the help of knowledge base articles. • Responsible for managing and creating AD accounts through active directory, Email accounts through exchange for staff at CAMH. • Managed Shared folder permissions on Network Shared drive for staff at CAMH • Supported Health related applications such as Cerner, Power chart. Support included first level troubleshooting and resolution. • Responsible for Mobile Devices Activations through BES5, BES10 and ActiveSync • Ensured that all calls are logged and updated with clear concise information in Service now ticketing System, aiming for first call resolution at first point of contact • Assisting staff MS outlook issues. Experienced in dealing with issues related with MS outlook 2003-2013. • Contributed fixes and solutions for issues and problems to knowledge base.
prioritize and work under extreme work pressure, high work load and deadlines.
Bilingual Service Desk Analyst (Current Employee) – Mississauga – 19 November 2014
Hard dedicated worker, efficient and get done work right away. • Strong verbal and personal communication skills. Decision making, critical thinking. • Interact with customer; always meet the deadlines, standards, operation support, and systems administration. • Organization and prioritization skills. Self-confidence and a good work ethic. • Follows all Customer Care processes and provides appropriate feedback and input on process improvement.
Surreal productive with diversity and fun workplace. Very understanding management and sensitive to employees needs Incredible team ready to help whenever need arises Is when am leaving for the day Using different Technologies
Work reviews that keeps people on toes hence productivity
Logistics administrator (Former Employee) – Calgary, AB – 26 June 2014
A typical day consisted of receiving products from HP such as computers, computer accessories, laptops and monitors. As well as having to use the Shell ticketing system. We also had a lot of Shell employee's come to use with minor difficulties with their hardware. Needing a new mouse, or keyboard or headset.
The best parts of the job were talking to the shell employee's and establishing an excellent report with them. Meeting new and exciting challenges daily and I enjoyed my co-workers as well
learning, working, team building, rewarded for hard work
did not allow for advancement, third party contactor, no freedom of creativity
Help Desk Analyst (Current Employee) – Scarborough, ON – 28 May 2014
Management is not smart in the least employees know more then managers. Cannot even follow own baseline rules and guidelines and change them on a regular basis to benefit them. Managers constantly lie to your face and behind your back.American run company that only cares about how much money management can make.
Never get a raise or bonus unless you are a manager or sales person. Very manipulitive in many ways managers will tell you what you want to hear and than once you turn your back will stab you over and over.
This company is not a good company to work for in the least. Very high employee turnover due to the way they treat employees.
It is a serious environment and Suncor is one of the most dificult client.
Billing Specialist (Former Employee) – Calgary, AB – 5 February 2014
I worked for this company for few months. Good experience with management and job duties. A typical day at work was to make daily updates, set up, edit, maintain, and close projects. Great people and a great company to work for.
Senior UNIX Specialist (Current Employee) – Calgary, AB – 19 January 2014
Suncor loves complexity in their IT environment, which makes for an interesting and stimulating environment. Unfortunately they chose to outsource their IT to Compucom, who focus only on ensuring the continued flow of money.
Suncor contract (Former Employee) – calgary, ab – 26 October 2013
CompuCom has a horrible turn over rate. There is no credit to long lasting employees and very little recognition!. The Calgary Suncor management degrade their employees and have made suggestive remarks and actions towards many of the female staff! Very unprofessional with their behavior and actions. Pay is also very low. Employees are in constant fear of losing their jobs. The demand is very high and the reward is very little.
bad management, low money, unprofessional, fast turnover, very little recognition