Field Service Technician (Current Employee) – Windsor, ON – 13 July 2016
Working day at CompuCom consist of reviewing call and task to be done. Calling customers and setup appointments to make sure we meet the SLA. In addition we are oncall for any afterhours call.
My job as a field tech taught me how to manage my time, how to handle time sensitive tasks and stressful situations.
Great management, they appreciate their employees, they support and encourage individual development.
People that work for the organization (Co-workers) are very professional, they share their expertise and help each other to ensure the success of task.
The job is diverse. We deal with multitude of customers with unique work environments and contract requirements (time, type of work).
The most challenging part is trying to meet the SLA when the man power is not available. Best part of the job is the customers themselves, as interacting with them and solving their issues is most rewarding.