Pros: it's a job
Cons: long commute, disorganized environment without any written procedures, processes that change constantly
Arrive to work, set up PC and get logged in to all necessary apps.
-check cc email where we manage internal email within the team
-check the Disney email for Cast Member communication about their Refresh appointment, or problems..etc.
-run a daily work flow report to help track and monitor the Refresh completions or re-schedules
-monitor an Incident – more... Queue and do what it takes to resolve any that are assigned to me
-Go through a Refresh Management Line Item(RMLI) Report checking for recent changes which would allow us to schedule a refresh
-Re-schedule Refreshes which intails finding the original invitation which could have be done manually or through the Refresh Scheduling Tool. The manual invite you need to check the calendar and find a date that will allow the additional of another Refresh, the one done through the Scheduling tool will give you available options for selected time frames. -- after selecting a new date and sending the new invite, I need to go into 2 different databases and update the schedule date and populate information on why it needed to be rescheduled. One is the Compucom QuickBase DB the other is in HP Service Manager which is how we communicate Refresh changes with our Xerox partners.
-Communicate with Disney Cast Members via email and telephone
-Participate in a daily 9:30 AM conference call. (Coordinators are in Atlanta and Orlando, and the technicians and Manager are in Orlando) – less