Analyst (Current Employee) – Ontario – 10 May 2017
CompuCom has had too many leadership changes and complete shakeups of their corporate structure. CompuCom does not practice effective change management internally. This is ironic, as they have a customer delivery practice that preaches the importance of change that is planned, structured and undertaken methodically.
Technical Support Analyst (Former Employee) – Mississauga, ON – 28 April 2017
3rd party support for several different companies. Learned Windows and administration support. Management was great. Only downfall was there was not great opportunists to advance career. Management was great and supportive. Culture was fun and had sources of entertainment such as gym room, ping pong tables and gaming.
Field Technician (Former Employee) – Mississauga, ON – 5 April 2017
Tough work with equipment removal as well as outside signage. Travel to various locations and used mobile computing to do most of work. High clearance required for computer removal from government ministries.
Senior Finance Specialist (Pricing) (Former Employee) – Mississauga, ON – 4 April 2017
Worked hard on a flexible schedule. In responding to RFPs, effort to achieve fixed deadlines required weekend and after hours activity. Teamwork was the operative word. Worked with a group of dedicated and excellent solution developers to determine contract cost and pricing.
Help Desk Analyst II (Current Employee) – Mississauga, ON – 24 February 2017
This company is truly a good place for graduates or students to work and gain their experience in many industries. You can learn a lot about applications, customer support, ticketing systems, learning to work in a call center environment.
Service Experience II (Current Employee) – Mississauga, ON – 24 January 2017
Management will give you more responsibilities compared to the rest of the team, but will not increase your pay. Hard to grow within the company, but the experience is great nonetheless. They understand the structure of letting go their good employees, as you are considered replaceable. You will also be micromanaged from what you do and when you come in, expect to miss a lot of breaks, and when you are late for two minutes, expect to have a reason.
Bilingual Service Desk Analyst (Former Employee) – Mississauga, ON – 15 January 2017
Worked there as a French/English bilingual service desk analyst and my experiences there were abysmal. The management was ineffectual, and lies to employees and clients. The facilities were good, with ample parking away from downtown Toronto. The pay was low compared to other companies, and the workload was extremely intense. Co-workers were often speaking in their native languages that were NOT english. I had some bad co-workers who tried to sabotage my work. The training was HORRENDOUS in that there was no structure. They basically simply put you on phones with other agents to see what they did on a day to day basis. Practically the other agents did not know what they were doing. I would stay clear of this company, except to learn a few things, then quit for a different company.
Service Desk Analyst (Former Employee) – Mississauga, ON – 14 January 2017
To be fair, I thanked CompuCom that opened the door for me to learn many things and excel in delivering an exceptional customer experience.
I won the Service Excellence Award 2015. I have proven and exceeded the expectations. I worked for more than 3 years and based on my accomplishments, I am expecting to move to Tier 2 where I can collaborately work with the team as Knowledge Expert.
All those accomplishments ended up my relationship with the company without pay raise and promotion.
On the other hand, that experience opened up more than 3 job offers with a better pay and benefits and a very good company.
So go ahead if you are an entry level. This is the best place to gain experience and leave after 1 year. You will definitely get more salary as what my previous colleagues and I have.
Don't bother with a high turn over. Even top executives are saying goodbyes just this early January 2017.
Project Management Analyst (Former Employee) – Scarborough, ON – 2 January 2017
If you want the life sucked out of you, then this job is for you. If you want to work hard, never get promoted, never get a raise, never get recognized, then this is also for you. Every year that I worked at this placed even with positive year end reviews; not once was a merit increase provided nor a bonus. Even being the ONLY reason why this company secured a large multi-million dollar contract with the provincial government, and promises of a raise and a promotion; I was instead met with - nothing. My boss actually hired over a dozen people all directly related to the project and hired a second-in-command who had no prior experience in this project, and tells me that there is no money left. The company pays far below company standards. The CEO makes promises and lies that protects top executives. The only "perk" of working here was working from home - which was great because I didn't have to see the faces of co-workers who were severely lacking social skills let alone proper education to form even one grammatically correct sentence...imagine using that kind of "knowledge" when dealing with clients. A truly terrible company to work for. I wish them nothing but failure.
Business Analyst (Former Employee) – Toronto, ON – 13 December 2016
-Shown up on time, Prepared for constant meeting. -Learn new technologies. -Great management and easy to deal with and understanding. -Excellent co-workers were able to share knowledge. -Misunderstanding. -To work with great company and able to provide my knowledge.
Customer Service Desk Agent (Former Employee) – Calgary, AB – 21 November 2016
The team consisted of seven people, three sat on the desk taking calls and the other four went to the meeting rooms. There was a different team that actually supported the IT needs of the company and there was no intermixing between the teams, nor room for any sort of movement. The job was eventually transferred to a different Compucom office in Mississauga.