IT Field Specialist (Former Employee) – Toronto, ON – 25 July 2013
Warranty Services: Commercial SMB, problem determination, onsite support, parts logistics and exchange Working with ticketing application I had to troubleshoot IT equipment in schools Dispatch Break/Fix Services for desktops, laptops, netbooks and peripherals In charge with IMACs (installs, moves, adds and changes) on a daily basis. New Equipment preparation, hardware setup & installation, disk formatting & cleaning, install boards, memory & peripherals, network setup & connections, disassembly & reconfiguration Installed new OS, software & drivers which were usually predefined images Upgrading hardware or software and scaling systems for expansion Backups and Recovery – Including strategies that fit the realities of the business and help maximize uptime and protect data
Sales Associate (Former Employee) – Scarborough, ON – 10 November 2017
Nice office environment and friendly coworkers. Very collaborative culture open to new ideas and solution strategies. It was a pleasure to have an opportunity to push my architectural thinking into new dimensions.