Configuration Analyst (Current Employee) – Mississauga, ON – 11 August 2017
Worst management and it's not a good place to work for a living. I have been working here for the passes 20 years and it had been a pleasure but now the new managements and new owner turn the company upside down.
Help Desk Support Technician I (Current Employee) – Mississauga, ON – 23 July 2017
You come into work, sign into your phone and CTIOS (which is essentially clocking into work). Every move you make is recorded on CTIOS; when you are ready for calls, when you go on break/lunch, when you come back from break/lunch, how long you have been on wrap etc. Unscheduled breaks are allowed, however, discouraged. You can use the break time for bathroom visits but getting up for a walk or coffee is not allowed. You are to remain on Ready for as long as you can so you can take calls. You are to work on tickets when you are not on a call.
2) I have learned quite a few things with regards to drive mapping, network printer troubleshooting, VPN setup, Citrix, etc...
3) Management style is a little strict. You are constantly reminded to be on 'Ready', you are sometimes called out for taking too long on a call or wrapping up a ticket etc. Also like I mentioned, unscheduled breaks are discouraged unless it's for a bathroom break.
4) Workplace culture is actually pretty good. Great people to conversate with, relatively regular events such as BBQ's and appreciation days.
5) Sometimes difficult to troubleshoot an issue when you are not physically there.
6) Colleagues are well rounded and often fun to conversate with.
Not terrible pay, good people
Strict management style, unscheduled breaks discouraged, tied to your desk until your break times
Configuration analyst (Current Employee) – Scarborough, ON – 5 July 2017
Good place to work, have more challenge and you can move from one to other department to advance your skills if you are interested. This is a good company for new comer to get experience and build up your skills for future advance.
Bilingual Helpdesk Analyst (Former Employee) – Mississauga, ON – 28 June 2017
Company provided all the tools needed to succeed, from online database to personal training, they made sure every employee could excel. Managers were active in ensuring employees received assistance when required.
Service Experience 1 (Former Employee) – Mississauga, ON – 28 May 2017
We had to ask for stat holidays off. They would mandate you to work them as we covered a US account. 1st they cut the attendance line then they stop using Microsoft Licenses, and then finally they started cutting staff. If the budget wasn't that well planned , why didn't they get rid of the financial officer first.
Analyst (Current Employee) – Ontario – 10 May 2017
CompuCom has had too many leadership changes and complete shakeups of their corporate structure. CompuCom does not practice effective change management internally. This is ironic, as they have a customer delivery practice that preaches the importance of change that is planned, structured and undertaken methodically.
Technical Support Analyst (Former Employee) – Mississauga, ON – 28 April 2017
3rd party support for several different companies. Learned Windows and administration support. Management was great. Only downfall was there was not great opportunists to advance career. Management was great and supportive. Culture was fun and had sources of entertainment such as gym room, ping pong tables and gaming.
Field Technician (Former Employee) – Mississauga, ON – 5 April 2017
Tough work with equipment removal as well as outside signage. Travel to various locations and used mobile computing to do most of work. High clearance required for computer removal from government ministries.
Senior Finance Specialist (Pricing) (Former Employee) – Mississauga, ON – 4 April 2017
Worked hard on a flexible schedule. In responding to RFPs, effort to achieve fixed deadlines required weekend and after hours activity. Teamwork was the operative word. Worked with a group of dedicated and excellent solution developers to determine contract cost and pricing.
Help Desk Analyst II (Current Employee) – Mississauga, ON – 24 February 2017
This company is truly a good place for graduates or students to work and gain their experience in many industries. You can learn a lot about applications, customer support, ticketing systems, learning to work in a call center environment.
Service Experience II (Current Employee) – Mississauga, ON – 24 January 2017
Management will give you more responsibilities compared to the rest of the team, but will not increase your pay. Hard to grow within the company, but the experience is great nonetheless. They understand the structure of letting go their good employees, as you are considered replaceable. You will also be micromanaged from what you do and when you come in, expect to miss a lot of breaks, and when you are late for two minutes, expect to have a reason.
Bilingual Service Desk Analyst (Former Employee) – Mississauga, ON – 15 January 2017
Worked there as a French/English bilingual service desk analyst and my experiences there were abysmal. The management was ineffectual, and lies to employees and clients. The facilities were good, with ample parking away from downtown Toronto. The pay was low compared to other companies, and the workload was extremely intense. Co-workers were often speaking in their native languages that were NOT english. I had some bad co-workers who tried to sabotage my work. The training was HORRENDOUS in that there was no structure. They basically simply put you on phones with other agents to see what they did on a day to day basis. Practically the other agents did not know what they were doing. I would stay clear of this company, except to learn a few things, then quit for a different company.