Service Desk Analyst (Former Employee) – Mississauga, ON – 14 January 2017
To be fair, I thanked CompuCom that opened the door for me to learn many things and excel in delivering an exceptional customer experience.
I won the Service Excellence Award 2015. I have proven and exceeded the expectations. I worked for more than 3 years and based on my accomplishments, I am expecting to move to Tier 2 where I can collaborately work with the team as Knowledge Expert.
All those accomplishments ended up my relationship with the company without pay raise and promotion.
On the other hand, that experience opened up more than 3 job offers with a better pay and benefits and a very good company.
So go ahead if you are an entry level. This is the best place to gain experience and leave after 1 year. You will definitely get more salary as what my previous colleagues and I have.
Don't bother with a high turn over. Even top executives are saying goodbyes just this early January 2017.
Project Management Analyst (Former Employee) – Scarborough, ON – 2 January 2017
If you want the life sucked out of you, then this job is for you. If you want to work hard, never get promoted, never get a raise, never get recognized, then this is also for you. Every year that I worked at this placed even with positive year end reviews; not once was a merit increase provided nor a bonus. Even being the ONLY reason why this company secured a large multi-million dollar contract with the provincial government, and promises of a raise and a promotion; I was instead met with - nothing. My boss actually hired over a dozen people all directly related to the project and hired a second-in-command who had no prior experience in this project, and tells me that there is no money left. The company pays far below company standards. The CEO makes promises and lies that protects top executives. The only "perk" of working here was working from home - which was great because I didn't have to see the faces of co-workers who were severely lacking social skills let alone proper education to form even one grammatically correct sentence...imagine using that kind of "knowledge" when dealing with clients. A truly terrible company to work for. I wish them nothing but failure.
Bilingual Service Desk Analyst (Former Employee) – Mississauga, ON – 15 January 2017
Worked there as a French/English bilingual service desk analyst and my experiences there were abysmal. The management was ineffectual, and lies to employees and clients. The facilities were good, with ample parking away from downtown Toronto. The pay was low compared to other companies, and the workload was extremely intense. Co-workers were often speaking in their native languages that were NOT english. I had some bad co-workers who tried to sabotage my work. The training was HORRENDOUS in that there was no structure. They basically simply put you on phones with other agents to see what they did on a day to day basis. Practically the other agents did not know what they were doing. I would stay clear of this company, except to learn a few things, then quit for a different company.
Service Experience II (Current Employee) – Mississauga, ON – 24 January 2017
Management will give you more responsibilities compared to the rest of the team, but will not increase your pay. Hard to grow within the company, but the experience is great nonetheless. They understand the structure of letting go their good employees, as you are considered replaceable. You will also be micromanaged from what you do and when you come in, expect to miss a lot of breaks, and when you are late for two minutes, expect to have a reason.
Field Service Analyst (Current Employee) – Mississauga, ON – 5 September 2016
OK to start but no real incentive to stay, no loyalty. Increases after 8 years were 1 or 1.5 percent. Treat you as if you are fortunate to have a job and are always harping on certification advancement and upkeep. No management communication from immediate superiors, try to placate employees with continued upper management mission statements.
Help Desk Analyst II (Current Employee) – Mississauga, ON – 24 February 2017
This company is truly a good place for graduates or students to work and gain their experience in many industries. You can learn a lot about applications, customer support, ticketing systems, learning to work in a call center environment.
IT Field Technician (contractor) (Former Employee) – Edmonton, AB – 7 July 2016
I spent about 4 months working as a IT field support contractor for CompuCom. I spent the majority of my time on client sites and travelling across Alberta on support calls. Management was great and co-workers were even better. Most enjoyable part of the job was the vast diversity in work. From 1 days jobs to 3 week gigs and never knowing what the week might bring.
Desktop Support Analyst (Current Employee) – markham ont – 21 May 2016
just brutal company pay is barely above minimum with no chance for advancement, all profits stay at the top management. good thing though is you dont need to be A+ certified (even-though they sell this to there clients) they look other way lol
Business Analyst (Former Employee) – Toronto, ON – 13 December 2016
-Shown up on time, Prepared for constant meeting. -Learn new technologies. -Great management and easy to deal with and understanding. -Excellent co-workers were able to share knowledge. -Misunderstanding. -To work with great company and able to provide my knowledge.
Field Service Technician (Current Employee) – Windsor, ON – 13 July 2016
Working day at CompuCom consist of reviewing call and task to be done. Calling customers and setup appointments to make sure we meet the SLA. In addition we are oncall for any afterhours call.
My job as a field tech taught me how to manage my time, how to handle time sensitive tasks and stressful situations.
Great management, they appreciate their employees, they support and encourage individual development.
People that work for the organization (Co-workers) are very professional, they share their expertise and help each other to ensure the success of task.
The job is diverse. We deal with multitude of customers with unique work environments and contract requirements (time, type of work).
The most challenging part is trying to meet the SLA when the man power is not available. Best part of the job is the customers themselves, as interacting with them and solving their issues is most rewarding.
Nice place to work with decent knowledge to gather. Work mates are really friendly.
Configuration Tech (Current Employee) – Toronto, ON – 17 May 2016
It's a nice place to start your career. You can gather technical skills which will help you in future prospective. Management are decent with lots of improvement still needed. Co-workers are really friendly and helpful. Daily basis performance review gives a clear idea about your strength. All in all quite enjoyable place to work.
Customer Service Desk Agent (Former Employee) – Calgary, AB – 21 November 2016
The team consisted of seven people, three sat on the desk taking calls and the other four went to the meeting rooms. There was a different team that actually supported the IT needs of the company and there was no intermixing between the teams, nor room for any sort of movement. The job was eventually transferred to a different Compucom office in Mississauga.