Suncor contract (Former Employee), calgary, ab – October 26, 2013
Cons: bad management, low money, unprofessional, fast turnover, very little recognition
CompuCom has a horrible turn over rate. There is no credit to long lasting employees and very little recognition!. The Calgary Suncor management degrade their employees and have made suggestive remarks and actions towards many of the female staff! Very unprofessional with their behavior and actions. Pay is also very low. Employees are in constant fear – more... of losing their jobs. The demand is very high and the reward is very little. – less
IT Field Specialist (Former Employee), Toronto, ON – July 25, 2013
Warranty Services: Commercial SMB, problem determination, onsite support, parts logistics and exchange Working with ticketing application I had to troubleshoot IT equipment in schools Dispatch Break/Fix Services for desktops, laptops, netbooks and peripherals In charge with IMACs (installs, moves, adds and changes) on a daily basis. New Equipment – more... preparation, hardware setup & installation, disk formatting & cleaning, install boards, memory & peripherals, network setup & connections, disassembly & reconfiguration Installed new OS, software & drivers which were usually predefined images Upgrading hardware or software and scaling systems for expansion Backups and Recovery – Including strategies that fit the realities of the business and help maximize uptime and protect data – less
Interesting introduction into many new technologies.
Bilingual Technical Support (Former Employee), Mississauga, ON – July 2, 2013
Pros: nice office building, free coffee
Cons: disorganised (disappointing because the job itself was interesting)
This is a good job to get your foot in the door and a little experience if you are beginning you IT career. I did have a bad experience with a few other employees litterally sleeping on the night shift, leaving me to do all the work which became very frustrating. After speaking with management, the issue was still not resolved, and I could not go back – more... on day shift do to the fact I was the only bilingual French person available to work overnights. I eventually had to choose to leave due to the unfair way I was being treated. – less
Client Specialist (Former Employee), CompuCom worker Based in the West Island – May 2, 2013
Pros: pay is excellent and so are the benefits
Cons: not having a manager in canada. he is based in the u.s.
I work with a nice group of support technicians and can rely on them should I need their help in anyway. Being in the PC Support area, I greet people who come to see me with any type of computer issue and either resolve or direct them to the appropriate support group. I truly enjoy what I do on a daily basis especially when the user is up and running – more... as quickly as possible. On the other hand should their computer system crash and no data is available to give back to them, this is the part of the job I dislike the most. – less
Not too bad of a working environment. Somewhat vauge in business structure. High turnover rate makes the business demanding and stressful.
HelpDesk Analyst (Former Employee), Mississauga, ON – April 11, 2013
Pros: cable tv and games in the lunch room.
Cons: high turn over rate.
Completed all of the training and gave it the best shot I could as a Certified and Advanced Technical Support Representative.
I also worked at various different desks and the management kept changing constantly which made the policies and everything mixed up because it was confusing having to try different things to get a simple thing fixed.
The rate – more... of Pay was low for the ammount of work and the turnover rate was high for this type of Business.
I had a lot of on the job training and received a lot of learning skills which allowed me to excel and learn new skills.
Very open office environment no room for personal growth. However I did learn to work colaberatively and in a team atmospehere. – less
Incident Problem Change Management (Former Employee), Calgary, AB – April 4, 2013
Pros: large learning library
Cons: horrible management.
Very low pay. Senior management grinds the work out of each employee by under-staffing projects. They compensate for this by intimidating staff to work through breaks and to stay after their scheduled shifts end. Anyone that spoke up was reassigned and let go within weeks of voicing an opinion held by everyone. I personally witnessed this happen multiple – more... times. – less
Deskside technician (Current Employee), Calgary, AB – January 30, 2013
CompuCom is a terrible company to work for. The management thinks it's funny to come down and threaten someone's job on a nearly daily basis, there's a constant threat of being terminated, the pay is poor for how much work you have to do and, even if the people who work there are fantastic, there's an oppressive air of fear and hatred. Though SunCor – more... is far better, using CompuCom as an in for them isn't a bad idea. If you can tolerate the place. – less
ClientCare Support Analyst (Current Employee), Fort Saskatchewan, AB – January 3, 2013
Pros: flexable working hrs.
Cons: lot of travel time to work.
CompuCom is a growing IT outsourcing company; it is headed to the right direction. Working at CompuCom for over 5 years I got to meet lot of talented people and work with daily escalations and provide customer solution.
Desktop Infrastructure Support (Current Employee), Wilmington, DE – December 5, 2013
Pros: very well respected company, good compensation, longer term employment, competent personnel, notable clients
Cons: compucom often hard to reach, hires through staffing agencies, company doesn't respond to most applicants
CompuCom generally hires through staffing agencies like Sullivan & Cogliano. I have benefitted with good opportunities having worked with CompuCom in the past. The company seems well respected in the IT industry and employers often select former CompuCom applicants over others. Most IT professions report difficulty in getting hired by CompuCom as they – more... seldom ever receive a response upon application for posted open positions. (I consider myself a per diem employee) – less
Field Technician (Former Employee), Dallas, Tx – December 4, 2013
Pros: take lunch and breaks when you need too.
Cons: not many
As a CompuCom field Tech you are on the road all the time which is great because riding a desk can get boring. I was given many projects and different types of jobs. You are exposed to many company's really great experience.
Field POS service technician (Current Employee), New York, NY – November 5, 2013
Pros: flexible schedules
Cons: too many on call rotations
Daily deities change day by day. One day I can do nothing but server and Cisco work, and other days I can do POS register repairs and Xerox break fix. Mangers on my team are very fair and helpful. They pitch in when they are needed. The work load and family balance has changed over the last year with growing demands in our service and obtaining newer – more... contracts. But the balance is still pretty good. – less