IT Support Analyst (Full-Time) (Former Employee), Toronto, ON – July 17, 2015
- A typical day at work includes dealing with any and every issues that may and do arise - Issues may include software, hardware, disaster recovery, projects, maintenance lifecycle - Incredible experience – more... working at the Toronto General Hospital, lots of fun people - No one day is like the other - Management does it's best - Co-workers are very sociable - The hardest part about the work is adjusting to unpredictable shifts - The most enjoyable part about the work is solving users problem. – less
ON SIte Tech (Former Employee), Mississauga – June 24, 2015
Cons: Shady Management Out pofclet expenses LONG time to get reembursed
They use a bait switch Where they give you a contract for a short term 3 months then when you have done good work and get a contract for 1 year they drop your rate significantly even though you have done – more... good work happy customers they drop your pay rate..
You also are required to use your own vehicle your own phone plan and they will nickel and dime you on the mileage and phone bill.
Always short change you
Poor management skills
it takes over a month before you get your first paycheck and EVERYTHING until then comes out of pocket
I would not recommend this company to anyone unless you are willing to get shortchanged or EXTREMELY DESPERATE ... Even then I would hesitate to send anyone to this pit of a company FYI high turnover this place churns through people – less
Pros: Many good people who are very knowledgeable in their fields.
Cons: Clueless management, who often don't know what their employees do.
I have many good friends that I have made through working here. The people I worked with are consistently knowledgeable in their areas of expertise and are more than willing to share. However most of us never received a raise in over 5 years of employment. Also most managers seems to have no idea who their employees are or what they do.
incident management/client care (Current Employee), toronto, ont – March 31, 2015
Pros: not applicable
Cons: not applicable
I would prefer not to provide a review at this time. This was not a positive experience. I felt there was a lack of proper direction and many times I was pulled in multiple directions at the same time. I was a team player and did whatever was asked, but i did find this added a lot of stress
Service Desk Analyst (Current Employee), Mississauga, ON – February 11, 2015
• Managed Incoming emails from staff, followed up with staff and fixed their any issues or concerns. • Provided support to CAMH staff through phone, assisted them with their issues through the help of – more... knowledge base articles. • Responsible for managing and creating AD accounts through active directory, Email accounts through exchange for staff at CAMH. • Managed Shared folder permissions on Network Shared drive for staff at CAMH • Supported Health related applications such as Cerner, Power chart. Support included first level troubleshooting and resolution. • Responsible for Mobile Devices Activations through BES5, BES10 and ActiveSync • Ensured that all calls are logged and updated with clear concise information in Service now ticketing System, aiming for first call resolution at first point of contact • Assisting staff MS outlook issues. Experienced in dealing with issues related with MS outlook 2003-2013. • Contributed fixes and solutions for issues and problems to knowledge base. – less
prioritize and work under extreme work pressure, high work load and deadlines.
Bilingual Service Desk Analyst (Current Employee), Mississauga – November 19, 2014
Pros: department refreshment
Cons: delay meeting
Hard dedicated worker, efficient and get done work right away. • Strong verbal and personal communication skills. Decision making, critical thinking. • Interact with customer; always meet the deadlines, – more... standards, operation support, and systems administration. • Organization and prioritization skills. Self-confidence and a good work ethic. • Follows all Customer Care processes and provides appropriate feedback and input on process improvement. – less
Pros: work reviews that keeps people on toes hence productivity
Cons: too many teams under one roof
Surreal productive with diversity and fun workplace. Very understanding management and sensitive to employees needs Incredible team ready to help whenever need arises Is when am leaving for the day Using different Technologies