Field Service Technician (Current Employee) – Windsor, ON – 13 July 2016
Working day at CompuCom consist of reviewing call and task to be done. Calling customers and setup appointments to make sure we meet the SLA. In addition we are oncall for any afterhours call.
My job as a field tech taught me how to manage my time, how to handle time sensitive tasks and stressful situations.
Great management, they appreciate their employees, they support and encourage individual development.
People that work for the organization (Co-workers) are very professional, they share their expertise and help each other to ensure the success of task.
The job is diverse. We deal with multitude of customers with unique work environments and contract requirements (time, type of work).
The most challenging part is trying to meet the SLA when the man power is not available. Best part of the job is the customers themselves, as interacting with them and solving their issues is most rewarding.
Customer Service Desk Agent (Former Employee) – Calgary, AB – 21 November 2016
The team consisted of seven people, three sat on the desk taking calls and the other four went to the meeting rooms. There was a different team that actually supported the IT needs of the company and there was no intermixing between the teams, nor room for any sort of movement. The job was eventually transferred to a different Compucom office in Mississauga.
Field Service Analyst (Current Employee) – Mississauga, ON – 5 September 2016
OK to start but no real incentive to stay, no loyalty. Increases after 8 years were 1 or 1.5 percent. Treat you as if you are fortunate to have a job and are always harping on certification advancement and upkeep. No management communication from immediate superiors, try to placate employees with continued upper management mission statements.
IT Field Technician (contractor) (Former Employee) – Edmonton, AB – 7 July 2016
I spent about 4 months working as a IT field support contractor for CompuCom. I spent the majority of my time on client sites and travelling across Alberta on support calls. Management was great and co-workers were even better. Most enjoyable part of the job was the vast diversity in work. From 1 days jobs to 3 week gigs and never knowing what the week might bring.
Desktop Support Analyst (Current Employee) – markham ont – 21 May 2016
just brutal company pay is barely above minimum with no chance for advancement, all profits stay at the top management. good thing though is you dont need to be A+ certified (even-though they sell this to there clients) they look other way lol
Service Technician (Current Employee) – Scarborough, ON – 20 May 2016
There is good flexibility working with Compucom in Scarborough, Ontario. But the pay is very cheap. I have been with the company for over 2 years and havent gotten a pay increase. There are guys in my department all of whom have 5-25 years with the company and they say pay increase is little next to nothing.
Nice place to work with decent knowledge to gather. Work mates are really friendly.
Configuration Tech (Current Employee) – Toronto, ON – 17 May 2016
It's a nice place to start your career. You can gather technical skills which will help you in future prospective. Management are decent with lots of improvement still needed. Co-workers are really friendly and helpful. Daily basis performance review gives a clear idea about your strength. All in all quite enjoyable place to work.
Team Lead Deskside Support (Current Employee) – Fort McMurray, AB – 5 April 2016
working for a major oil and gas company -great people to work with -pay was really good -depending on the department- work life balance was excellent -the building has a gym, a big cafeteria with a lot of options (head office calgary) -meeting other students from other provinces
Free Lunch/Dinner, Gym
Cold, winter gets below 50. not able to leave site. same food every week.
COMPUTER TECHNICIAN (Former Employee) – Markham, ON – 1 April 2016
- Dealt with several computers a day cleaning, installing drivers and cataloging all computers given - Repaired broken units by replacing and cleaning there parts - Replaced batteries and other parts in large computing units such as Servers