Loyalty & Retention Specialists provide best in class customer service and resolution to Complete Innovations’ customers. As the company continues to support a growing customer base, it looks to recruit outstanding candidates capable of increasing customer loyalty and reducing customer churn. The Loyalty & Retention Specialist has exceptional communications skills, a fierce drive to succeed and a genuine passion for helping people.
- Proactive outreach to existing customer base, relationship building and pain point resolution
- Cross functional internal collaboration to represent the voice of the customer to all relevant stakeholders and partnership to investigate/resolve client issues
- Recommend and execute campaigns in alignment with customer lifecycle churn events
- Track, measure and analyze customer information through campaign success and communicate trends and learnings
- Upsell of products and services and offer long term solutions to increase customer stickiness
- Bachelor’s degree or equivalent
- Conversational, consultative rightsizing and upselling
- Excellent customer service and problem solving skills
- Analytical and reporting skills
- Work effectively in a flexible and dynamic work environment
- Bilingual (English/French) is an asset
If interested please forward resume via craigslist email address or if more information is needed please call Jonathan- 905 944 0863 ext 314
Complete Innovations Inc. is a leading global provider of mission critical fleet, asset and mobile workforce management solutions. For more...