Specialist, Loyalty & Retention
Complete Innovations - Markham, ON

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Position Summary:

Loyalty & Retention Specialists provide best in class customer service and resolution to Complete Innovations’ customers. As the company continues to support a growing customer base, it looks to recruit outstanding candidates capable of increasing customer loyalty and reducing customer churn. The Loyalty & Retention Specialist has exceptional communications skills, a fierce drive to succeed and a genuine passion for helping people.
Responsibilities:

  • Proactive outreach to existing customer base, relationship building and pain point resolution
  • Cross functional internal collaboration to represent the voice of the customer to all relevant stakeholders and partnership to investigate/resolve client issues
  • Recommend and execute campaigns in alignment with customer lifecycle churn events
  • Track, measure and analyze customer information through campaign success and communicate trends and learnings
  • Upsell of products and services and offer long term solutions to increase customer stickiness

Key Qualifications:

  • Bachelor’s degree or equivalent
  • Conversational, consultative rightsizing and upselling
  • Excellent customer service and problem solving skills
  • Analytical and reporting skills
  • Work effectively in a flexible and dynamic work environment
  • Bilingual (English/French) is an asset

If interested please forward resume via craigslist email address or if more information is needed please call Jonathan- 905 944 0863 ext 314


Indeed - 15 months ago - save job - block
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About this company
Complete Innovations Inc. is a leading global provider of mission critical fleet, asset and mobile workforce management solutions. For more...