CRM Specialist
Complete Innovations - Markham, ON

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The Microsoft Dynamics CRM Specialist will be an integral part of the CRM Implementation team, reporting to the Manager, Business Process/Operations. The Specialist will focus on the continuous improvement and support of the CRM solution. This is an ideal opportunity for a Microsoft Dynamics Specialist to become a permanent member of one of the top CRM users that pushes the CRM envelop on a daily bases.

Key responsibilities (but not limited too):

  • Working with the implementation and CRM support teams to understand business requirements
  • Translating the user requirements into required configurations and customizations in Dynamics 2011 (On Premise) using the configuration, customization, workflow and SDK tools
  • Identifying creative solutions to meet the requirements avoiding custom code
  • Understanding the full capabilities of the CRM system
  • Testing and promoting modification to the production environment
  • Maintaining documentation

Desired Skills & Experience

Qualifications

  • Bachelor’s degree in information technology or equivalent
  • knowledge of web technologies and web application such as .NET, C#, JavaScript
  • understanding of data modeling and relational database systems, specifically MS SQL Server
  • Excellent interpersonal and communication skills are essential
  • Need ability to work collaboratively and cooperatively in a team
  • Must be able to communicate effectively in technical terms to developers and translate information into business capabilities with business analysts
  • Must possess high degree of initiative
  • Must be thorough, have strong analytical and follow up skills, and be able to research/learn independently
  • Participates in system and acceptance testing.

Indeed - 15 months ago - save job
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