Contracted work with too many bosses.
Customer Service Representative (Former Employee) – Vancouver, BC – 4 February 2016
Operations Centre Agent - Marquise in behalf of YVR
- Stepping stone into the aviation industry;
- Exposure to the background day-to-day operations of an International Airport;
- Great networking opportunity;
- Working with like-minded young professionals;
- Mid-range salary (better than most entry positions in the industry).
- Everyone is your boss (Compass Canada, Marquise, YVR, Airlines, Contractors, Tenants...etc);
- Customer Service role heavy with complaints and repeating inquiries being a daily occurrence;
- Minimal advancement opportunity within Marquise and Compass Canada that is aviation related;
- Being a contractor means restricted advancement opportunity into the airport authority;
- The role is continuously given more responsibilities, grows complex, and requirements for the job are always added. But the salary is not changed to match the additional workload and liability.