Pros: small workplace so we had close-knit departments. if one department struggled, then all departments struggled.
Cons: never received a lunch break, the new general manager is never there when you need him, it's up to the employees to keep the hotel functioning, promised wages are never guaranteed
Get caught up with whatever is happening in the building before the previous shift is released. Address any and all complaints/concerns. Work with management regarding any issues that involve refunds. Process checks, and monetary exchanges. Help the housekeeping department with their duties. Manage the office phone, and any incoming guests. I learned – more... how to use the ChoiceAdvantage system. Previous management was very helpful, but neglected to give wage raises. Current management can never be found or reached. Some co-workers are exceptional, while other's make you wonder why they are getting paid more, or why they haven't been fired. The hardest part of my job is trying to tackle issues with a lack of resources. The most enjoyable part of my job is how close the departments are to each other. Everyone helps out. – less