Pros: the job itself is enjoyable
Cons: no breaks, eating lunches while working
Typically, I come to work and check all of the arrivals for the day. Then I print off all of the reports to keep track of everything if the computer system goes down. I review reports from previous days that either I was not present for or just the previous 24 hours. Furthermore, I continue the day with checking guests in, making reservations, handling – more... accounts, fixing problems, and filing the necessary paperwork, along with other duties.
I've learned how to manuver throughout the Choice Advantage computer system and how to handle various situations with different guests.
Management has been newly placed and the guest services manager doesn't know how to work all of the positions yet, and I will be training her on the Audit soon, at her availablity. Then, they are not allowing any overtime, even when it's necessary to work in all sick days or call ins.
My co-workers do their jobs, but lose sight of certain small tasks that need to be done without confusing the next shift workers.
The hardest part of the job is probably keeping up with the paperwork, marketplace, phone calls, guests, and requests on busy days. On the other hand, that helps the day go by faster.
I enjoy the different guests, especially the regulars that love to make conversation. I have made quite a reputation for myself helping guests and providing excellent customer service that some guests even ask for me when they arrive. – less