Pros: set schedule, paid vacation, understanding boss
Cons: no benefits, no room for advancement
A typical day for me was relatively relaxed, my duty was to help customers and to make myself available for when they came in whether they were checking in or already in house and needed assistance with various other tasks: getting extra towels, silverware, various toiletries, directions to local places, accessing the internet, aid with the business – more... center, sending faxes, etc. Inevitably though things would occasionally go wrong, in my experience as a cashier a customer would be upset about a coupon that wouldn't work but as a hotel receptionist I learned a guest would be furious if they found themselves roused in the middle of the night by other rowdy guests. I learned to manage guests and their discrepancies, whether it is changing a room, retrieving a new iron, or in some unfortunate scenarios - calling the police. I worked by myself for the most part and so I had to learn to be completely independent, I managed the hotel and generally kept everything running smoothly for my eight hours.
The only really interaction I had with coworkers was during the changing of shifts, I found all of my coworkers to be wonderful people who always tried their bests. I couldn't have asked for a better group of coworkers.
The hardest part is definitely when something goes wrong. Trying to remedy a situation in a timely matter could occasionally prove to be tricky especially if I needed the aid of housekeepers that were all Spanish speaking. The language barrier proved to be most challenging, but we would always figure it out, even when we had to reduce to playing charades with each other.
The best part about my job is my boss and my regulars. My boss was always very understanding, helpful, and reliable. She was always on call if something critical occurred, she always kept me up to tabs on what was going on, and what I should expect. Regular clients are surely one of the best details of any job, the people you see on a regular basis who are always happy and always understanding. – less