Front Desk Agent
Comfort Inn & Suites - University, Calgary - Calgary, AB

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A busy hotel in Calgary Motel Village is looking for great customer friendly front desk agents.

Job Duties

  • Greet guests with a smile and answer their questions as required.
  • Responsible for checking guests in and out of the Hotel.
  • Issues room keys, pamphlets, discount cards, etc.
  • Answers various questions from guests.
  • Arranges transportation for guests.
  • Computes bills, collects payment and makes change for guests.
  • Runs various reports on the computer for management.
  • Other duties as assigned.
  • Complete shift audits as required.
  • Check telephone interfaces throughout shift.
  • Check all unresolved departures.
  • Review service requests for arrivals.
  • Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
  • Write all wake-up call requests on specified form and enter on switchboard.
  • Complete in-house bucket check.
  • Complete welcome calls.
  • Clean and tidy front desk area.
  • Take and record telephone, e-mail, or written message for staff members.
  • As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Provide information to staff and/or clients about special activities.
  • Observe and report any security issues to the Hotel Manager.
  • Performs other duties as required

Interested candidates may send their resumes to our email address or fax resume to 403-284-3897. Only short listed candidates who can legally work in Canada will be responded.