Reports to: Inside Sales & Logistic Manager
Successfully manage the daily activities of ComRent's load bank rental equipment business including:
Fielding inbound sales inquiries from past and prospective customers by phone, email and fax.
Consult with customers to obtain the necessary information in order to configure the best solution for their application.
Specify and quote proper equipment to meet the technical solution requested by the customer in the proper timeframe to meet customer’s expectations.
Create and enter the solution in the company’s rental software system for follow-up and possible conversation to an order.
Follow through and execution of the companies process once the sale has been made, in order to execute and fulfill the customer’s contract.
o Close the sale
o Obtain customer PO
o Learn and understand the customers procurement process
o Source and obtain all equipment specified
o Schedule appropriate shipping requirements that fit the job
o Manage the contract steps electronically using Rental Result software.
o Arrange pickup and return of equipment when appropriate
o Review and amend the contract in RR and forward to AR for billing when complete.
Participate in companies quarterly inventory process to identify equipment loses.
Other duties as assigned.
Dependability and timeliness - Routinely arrives to work on time, follows instructions and consistently completes assigned tasks and projects on time and complete with or without direct supervision.
Verbal and Written Communication- Speaks clearly and positively under any circumstances. Also listens and seeks clarification when needed, reads and writes clearly and informatively.
Customer service - Demonstrated commitment to superior customer service and thorough understanding of the significance of the customers' needs. Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional Resources; develops realistic action plans.
Task Management - Proven ability to effectively prioritize, coordinate and manage multiple customers and needs simultaneously within tight deadlines and with a strict attention to detail and with minimal supervision.
Adaptability – Adapts to changes in the work environment; manages competing demands and is able to deal with frequent change, delays or unexpected events. Works well under stress.
Team Work – Balances team and individual responsibilities and goals; exhibits openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests. Understands connection between management of his territory and how it is connected to the larger national picture and operation. Could cover for a different territory easily and understands regional differences and can adjust and adapt as needed to meet goals.
Interpersonal Relationships – Works to build and maintain healthy relationships with co-workers, clients, and others. Focuses on solving conflicts with win/win solutions; listens to others without interrupting; keeps emotions under control.
Self- Development – Exhibits traits indicating potential for growth. Demonstrates an openness and attitude of learning and developing; is committed to improving themselves by seeking to utilize their strengths and work on weaknesses; strives for excellence; takes advantage of training opportunities.
PC literate - Willingness and ability to learn and become proficient in new software products; i.e. our rental management software and customer relationship software.
High School Diploma
Basic knowledge of electricity with the ability to learn and utilize electrical formulas necessary to successfully formulate technical solution to customer’s applications.
Understanding of logistics and necessary load calculations used in arranging the shipping of equipment of various sizes and weights using a number of different trucking solutions.
Above average math and reading skills
Proficient in Microsoft Word, Excel, Outlook and computers in general.
Work Environment, Equipment, Physical Demands
This list represents the demands that the position requires. The list may not be all-inclusive.
Close vision (clear vision at 20” or less)
Extended periods of reading fine print
Frequent sitting for long periods
Repetitive wrist, hand or finger movement (type on computer)
Temperature variations in office environment