Customer Service Representative (Former Employee), Burlington, ON – September 17, 2012
Pros: good wage, benefits, fair schedules
Cons: repetitive tasks, boring, no freedom
Provided lots of training and coaching prior to starting 'on the floor' answering phones. It's a good starting wage for little education needed, however some supervisors were not all that bright or professional. Not a job for someone who doesn't like every second of their work day planned for you, there is a high level of quality control so lots of – more... room for error. Supervisors give a lot of feedback, so you know when you have done something wrong.
There were lots of incentives for hitting sales targets and a generally high morale for a call centre. Not the job for me, but I would recommend to others who enjoy sales and talking on the phone. – less
You aren't a person there, you're a number... Worst Employer
Technical Support Representative (Former Employee), Burlington, ON – October 14, 2014
Cons: everything above and more.
Lots of dsigruntled customer's to deal with. You have to make AHT goals of 6 minutes/call or the management will harass you. And when they eventually do fire you, you can count on no severance pay at all. The Managers only cover their own backsides there. When you are reviewed each year, the have a lofty mathematical equation to determine if you get – more... a raise or bonus each year. How impersonal...
I can't believe I worked there for so long.
Now they pay people there $13/hr, I started at 15.50 and is still was not worth even when I made $18/hr. – less
Tech Ops (Former Employee), Hamilton – October 9, 2013
Pros: yearly bonus based on how much profit was made
Cons: no union, no loyalty
They will stab you in the back in a moments notice. No loyalty to their employees. The workers are brainwashed to believe it's a family run company. The company is not family oriented at all. They are driven by money and that's it. Although most of the staff are great there are always problems within. Be careful if you are thinking of joining Cogeco – more... in the Hamilton and Burloak areas. A lot of DRAMA – less
Sports Broadcaster (Former Employee), Toronto, ON – October 8, 2013
Pros: watching sports
Cons: no safety nets
I have worked very briefly as a Broadcaster for Cogeco, commentating on College and University Athletics. It is one of the most enjoyable things I have ever done because you get to showcase your love and passion for sports over a broad spectrum. The hardest part is simply the suspense that builds while waiting for the game to get underway. But once – more... the puck is dropped or ball is kicked all the nerves go out the window and you basically become a fan and that's what I love most about it! – less