You aren't a person there, you're a number... Worst Employer
Cons: everything above and more.
Lots of dsigruntled customer's to deal with. You have to make AHT goals of 6 minutes/call or the management will harass you. And when they eventually do fire you, you can count on no severance pay at all. The Managers only cover their own backsides there. When you are reviewed each year, the have a lofty mathematical equation to determine if you get a raise or bonus each year. How impersonal...
I can't believe I worked there for so long.
Now they pay people there $13/hr, I started at 15.50 and is still was not worth even when I made $18/hr.