Call Centre Representative (Former Employee) – Barrie, ON – 2 March 2017
Most days were the same, occasionally you'd get a long, or difficult call. I learned a lot about how those types of services work and how to go about calling into service company s, also i learned how to talk on the phone as I used to dislike phone calls. The hardest part of the job was getting a call about something you've never done before and having to get help or figure it out without the customer becoming irate. the most enjoyable part was probably the people, between nice customers you meet over the phone and the people you worked with it was normally a very pleasant environment.
Customer facing technician (Former Employee) – Burlington, ON – 29 April 2016
Cogeco has a good benefit plan and perks, You always have work to do because their network is currently having issues. I enjoyed working for Cogeco, however management has changed currently and I have heard that it is a micromanaged environment now
Camera Operator (Former Employee) – Brockville, ON – 11 February 2016
I enjoyed working as a camera operator for cogeco because it was fast paced and exciting. I learned alot about cameras, hockey and broadcasting. It was difficult sometimes to keep up with the game play but exciting and entertaining. With my everyday co-workers I was friends with, occasionally for bigger games Cogeco would send more experienced employees to help, those were the rude and disrespectful people. Still, I enjoyed working with them and learning about all the equipment they would bring.
It gave me a great experience and I loved my working environment, aside form the other employees
Most employees that I worked with were rude and dusrespectful
Cogeco has permanent and agency employees. Agency employees are treated differently. I recently left that company because key Management failed to recognize what I had brought to the Company and I worked through an agency.
Collector (Former Employee) – Burloak – 9 January 2015
Management in the collections dept is terrible. A lot of favouritism. Particular supervisors will make it their life mission to find something wrong with you. Your expected to have everything noted up in a minute after your call is done. It use to be 2 minutes. Very stressful environment. No job security. Bonuses ares basically the only plus.
You aren't a person there, you're a number... Worst Employer
Technical Support Representative (Former Employee) – Burlington, ON – 14 October 2014
Lots of dsigruntled customer's to deal with. You have to make AHT goals of 6 minutes/call or the management will harass you. And when they eventually do fire you, you can count on no severance pay at all. The Managers only cover their own backsides there. When you are reviewed each year, the have a lofty mathematical equation to determine if you get a raise or bonus each year. How impersonal...
I can't believe I worked there for so long.
Now they pay people there $13/hr, I started at 15.50 and is still was not worth even when I made $18/hr.
Tech Ops (Former Employee) – Hamilton – 9 October 2013
They will stab you in the back in a moments notice. No loyalty to their employees. The workers are brainwashed to believe it's a family run company. The company is not family oriented at all. They are driven by money and that's it. Although most of the staff are great there are always problems within. Be careful if you are thinking of joining Cogeco in the Hamilton and Burloak areas. A lot of DRAMA
Sports Broadcaster (Former Employee) – Toronto, ON – 8 October 2013
I have worked very briefly as a Broadcaster for Cogeco, commentating on College and University Athletics. It is one of the most enjoyable things I have ever done because you get to showcase your love and passion for sports over a broad spectrum. The hardest part is simply the suspense that builds while waiting for the game to get underway. But once the puck is dropped or ball is kicked all the nerves go out the window and you basically become a fan and that's what I love most about it!
Customer Service Representative (Former Employee) – Burlington, ON – 17 September 2012
Provided lots of training and coaching prior to starting 'on the floor' answering phones. It's a good starting wage for little education needed, however some supervisors were not all that bright or professional. Not a job for someone who doesn't like every second of their work day planned for you, there is a high level of quality control so lots of room for error. Supervisors give a lot of feedback, so you know when you have done something wrong.
There were lots of incentives for hitting sales targets and a generally high morale for a call centre. Not the job for me, but I would recommend to others who enjoy sales and talking on the phone.