Fun place to work but poor management
Sales Team (Former Employee) – Coquitlam, BC – 17 January 2017
It's a go-go-go environment(at least for me) - teamwork is very crucial coz if one team member slacks, another one should pick up and the chain reaction goes till the last person on shift. Lots of stuff to learn and must always on your toes - different problems occur daily and encounter different customers so we must be very diligent and be tactful on resolving issues as they arise. Management was very poor-never see the good qualities of honest, trustworthy, loyal, reliable, dependable & responsible staff and notices more from staff who bluffs, gossips, takes credit for other peoples' work, lazy but shows off when owner/manager was around. Asks staff to do way too much work hence staff are very exhausted especially those who tries to get things done everytime due to other staff slacking. Gossiping became like a contagious disease at one point to the extent of damaging another staff deliberately and management didn't do anything to resolve it. Very disappointing. Hardest part of the job is trying to maintain the pace at work to get all stuff done which always require covering up for someone elses' slack otherwise, there's really nothing hard about the job. I enjoyed working here even there's a lot of stuff to deal with like uncooperative manager who is not at all concerned on giving 100 % customer satisfaction, rude staff members, chronic absentees, complainers, etc.
The most enjoyable part of the job was meeting and talking with daily customers and being able to deal with difficult customers and knowing you were able to resolve the issue and gave them satisfaction.
Constant changes on duties/responsibilities, adding work not on description and not compensated for it, unpredictable changes on scheduling being imposed on selected staff, company policies not being followed at times