Guest Experience Specialist
Cobblestone Creek Cottage and Lodging Co. - Radium Hot Springs, BC

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Who we are

Cobblestone Creek & Lodging Co. is a boutique-style vacation home rental management company that takes pride in delighting guests with each and every stay. Being awarded the FlipKey and Trip Advisor Top Vacation Rental in Radium Hot Springs for 2011 and 2012 and with multiple properties across the beautiful Columbia Valley, we are a growing company that offers guests, home owners and employees a completely different experience in the tourism industry.

Who we’re looking for

We’re not looking for someone to simply fill a job – we’re looking for the right person to deliver our mission of “Creating memories through exceptional guest experiences”. Someone who takes pride in their work and is willing to go the extra mile to ensure our guests experience an exceptional and memorable stay. Someone who wants to build on their history of providing outstanding guest service. Someone interested in growing their career with our growing company.

What you’d be responsible for

Complete guest bookings in a timely, friendly and professional manner.
Be first point-of-contact for guests who have inquiries and questions before and after bookings.
Address guest questions and resolve potential issues after guests check-in.
Ensure website and property calendars are current and updated.
Regularly use property management software for various tasks.
Ensure guest information and supplies are updated, stocked and available in each property.
Promote tourism in the Columbia Valley by working with tourism industry players.
Manage and be point-of contact for cleaners and sub trades.
Develop and maintain a strong network in the Columbia Valley.
Other tasks as required.

What we’re looking for

Minimum of 3 years work experience in tourism industry
Diploma and/or certificate in tourism management or equivalent would be ideal
Be located in the Columbia Valley or able to relocate
Have a strong work ethic and be motivated to work flexible hours
Working experience with vacation property management software
Able to work in a fast paced environment and manage multiple tasks
Friendly and professional with guests
Strong oral and written communication skills
Able to solve problems, troubleshoot and quickly identify solutions
Strong computer skills especially in Microsoft Office
Is organized, can prioritize with a focus on details
Use of personal vehicle when required

What you need to excel in this position

Have a passion for tourism and a desire to provide guests an exceptional vacation experience
Take satisfaction in a job well done
Enjoy living in an area with endless outdoor activities
Like to multi-task and have variety in your work each day
Have an eye for details
Are interested in learning and gaining management experience
Want to play a key role in a growing company

What we offer you

Competitive salary based on experience
Quarterly performance bonus
3 weeks company-paid vacation
Subsidized benefits coverage
Annual ‘Enjoy the Columbia Valley’ allowance that can be used for ski, snowboard and/or golf lessons, passes, and/or sports equipment including skis, snowboards, canoes, kayaks, and paddleboards, etc.
Spa discounts
Company-paid tablet or cell phone
Opportunities to attend company-paid courses, training, tradeshows and conferences related to tourism industry

Intrigued and interested in applying?

Resumes may be kept on file for 6 months and be considered for future opportunities with Cobblestone Creek Cottage and Lodging Co.

Candidates who are successful through the interviewing process should be bondable and be prepared to provide a criminal background check and 2-3 work related references.

Check out and Cobblestone Creek on Facebook for more information about our company and properties.

About this company
Cobblestone Creek & Lodging Co. is a boutique-style vacation home rental management company that takes pride in delighting guests with each...