Pros: great christmas parties
Cons: short staffed all the time
A day in the life of an FSR at the Contact Centre can be very good or it can be very bad depending on if the system decides to crash on you or if the customers are nice or mean. I learned a lot about how to talk to people when they are mad at you, and I learned how to deal with finances and budgets.
We take the good with the bad at the contact centre. It varies from day to day. It can be a lot of fun because you have lots of friends and a good work environment there. Management is pretty good. Hardest part of my job is getting yelled at by the customers every day. The most enjoyable part of my job is the satisfaction of making a customer's day better by making them happy.