Manager/ Safety & Training (Former Employee) – Mississauga, ON – 31 October 2012
Overall very rewarding, I enjoyed the challenges that came everyday. I would go in early every morning because of a 24/7 operation there were issues that came up overnite and i found myself anxious to fix them first thing in the am as per contract to the GTAA we had a response time of 24 hours of which i assured a 8 hour time span. i always like to be ahead of the game. The day would vary as to if we had emergency response calls to last minute bus operation request that i personally would assign and see through...there were sometimes issues with anyone from dispatchers to supervisors to drivers to equiptment issues that would need to be resolved throughout te course of the day. I learned to treat each situation individually as there were never the same, i learned to listen well and to have understanding when necessary as well as being firm when need be. The hardest part of the job was trying to please everyone although some may be stubborn but change thier thoughts and see the logic there were some that you just cant please. Compromise seemed to work then. The most enjoyable part of the job was accomplishment....at the end of the day i could go home knowing that i covered all the issues i had for that day and sometimes got a head start for the next.
great experience in finding away through issues
difficult when you may be misguided or misunderstood