Mortgage Advice / Customer Service advisor (Current Employee), Kilmarnock – June 16, 2015
My experience at working for Clydesdale Bank, is hard to describe as its both good and bad, the good parts are is the work load and feeling like you are making a real difference to people lives and helping them with any issues they may have. On the other hand its full of rules that you feel shouldn't be there to be able to assist customers with their needs, this can become frustrating as it often makes it hard to resolve the customers issues as quickly as possible and can cause the customers dissatisfaction with this.
Service Officer (Former Employee), Aberdeen, SCT – April 7, 2014
I worked in a small switching team unit dealing with the switching of accounts between other banks. Mainly dealing with the data inputting side of the process. Ensuring customers overdraft limits and account details were up to date and accurate.