Secretary and Sales Representative
Clinique Plein Ciel - Montréal, QC

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Job Description outline:

  • Passion for helping Patients and commitment to offering an outstanding customer service by connecting and building a rapport with a wide variety of patients including both current and new clientele.
  • Good experience in marketing and selling services
  • Client service oriented with a demonstrated ability to proactively listen, identify challenges and

demonstrated flexibility to adapt to a constantly changing environment.

  • To be at ease working in a structured yet busy environment.
  • Ability to adapt and deal effectively with first-time situations.
  • Assist with complex customer issues & provide favourable solutions.
  • Ready to work weekends as well as night shifts

REQUIRED SKILLS AND COMPETENCIES:

  • Bilingual (English/French); Extra Languages are an asset
  • Excellent written and verbal communication skills
  • Ability to prioritize and handle multiple tasks
  • Creative problem solving, anticipating the unexpected and having solutions readily available
  • Effectively multi-task while maintaining professional behaviour
  • Ability to accomplish goals and objectives on time & with a focus on quality

TECHINICAL / PROFESSIONAL COMPETENCIES:

  • College Degree.
  • Fully proficient with MS Office, Outlook and Excel
  • 3 years of experience as a sale representative or Customer Service Representative.

GENERAL OR PERSONAL COMPETENCIES

  • Strong time management skills
  • Team player with strong interpersonal skills
  • Attention to detail in a fast paced environment
  • Ability to adapt to change
  • Positive and energetic attitude
  • Passionate about learning
  • Possess good judgment, quick thinking

Tasks and Responsibilities

  • Welcome patients with a smile and professionalism.
  • Provide adequate general information to clients and the general public.
  • Provide adequate information concerning the services of his department and the costs of the services.
  • Answer phone calls with professionalism and courtesy.
  • Schedule and confirm appointments
  • Receive payments and provide receipts.
  • Create a medical file for new patients.

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