Friendly working environment
Customer Service Associate, Part Time (Current Employee) – Waterloo, ON – 19 February 2014
Working within the City of Waterloo is great, the coworkers are very supportive with one another and we all assist in ways possible when needed.
I have learned a lot the importance of effectively making notes of issues and being able to assist customers as well as management as much as possible.
The hardest part of the job is contending with customers who get very short as they are not getting quite what they request/want from a facility for which they pay taxes and feel they should have every right to get what exactly they want.
I really enjoy being able to learn new things regularly, as changes take place with our computer system and the role of Customer Service Representative tends to expand regularly, acquiring effective skills.
I also enjoy very much having interaction with many different personalities from the public.
Having access to recreation programs (ie public skate, drop in) free
Sometimes dealing customers who are not liking the answers to anything they ask