Customer Service Associate (Current Employee) – Brampton, ON – 18 April 2013
Successfully facilitate training sessions on new SOP’s, for new and existing employees Facilitate in-class training on city applications Complete on the job training for new employees on call centre procedures, customer service delivery and response and dispatch Create and assemble new hire packages and assist in new hire process Provide internal employees with benefit information and enrolment Assist with benefit provider transition Respond, assess and dispatch customer inquires Received Customer Service Excellence Award by providing exceptional customer service through inbound call centre Received Team Contributor Award for Quality Assurance Excellence and accurate data entry
Productive learning and reviewing ability in fitness with the City of Brampton
Personal Trainer, Floor Supervisor (Current Employee) – Brampton, ON – 27 March 2017
A typical day consists of communicating with customers and making sure they are satisfied. Responsibilities including cleaning and wiping gym equipment. Throughout the day I will give tours and consultations within the shift. I have learned to try my best when dealing with customers and doing everything in your ability to make them happy. Being introduced to many cultures helps with my customer service experience, i now have the ability to understand customers and assist them with confidence. The hardest part of my job would be having customers complaining about an issue that is out of my control and above managements control as well. The most enjoyable part of the job would be communicating with members and building rapport with individuals.
Great staff and management, ability to give your opinion
Special Needs Camp Leader (Current Employee) – Brampton, ON – 22 March 2017
As a special needs counsellor, it was challenging to find any reason to want to leave this job with City of Brampton as it is an outstanding opportunity to have. Each day required the same hours (9-4pm), which was a great schedule for me and balancing my life outside of my job. I got the opportunity to learn much more than a lot of people involved in a full time job, as I specifically worked with individuals who created a very bright and positive environment. the management is incredible, especially for students, and very understanding of your needs. It was easy to approach any level of management you need. This job was a great experience, mainly because of the company i worked for and the people involved.
Ice staff (Current Employee) – Brampton, ON – 14 March 2017
This job was very engaging and fulfilling. thee management was very kind and understanding. The environment is fun and welcoming. I learned new communication skills. The team environment is encouraging and upbeat.
Skating Instructor (Former Employee) – Brampton, ON – 22 January 2017
I found it very difficult to work for the city. Salaries are low, there is little to no training and I had many negative experiences with employees. Even with the large work force nobody will ever cover a shift for you and management is constantly changing. They also don't advance people that deserve it. Overall I'm glad I left.
Fitness Floor Staff (Current Employee) – Brampton, ON – 9 January 2017
Working with the City is fun, you're independent and get to teach your class with exercises of your choice. A lot of the members are regulars so they are very talkative and friendly once they get to know you. Co-workers are fun, and the management is easy to get along with and can contact them with whatever inquiries.
Ciry of Brampton was great for a starter job, not sure if it was the right place for me.
CSR - Customer Service Representative (Former Employee) – Brampton, ON – 12 January 2017
Working for the City of Brampton was a great experience for me, I encountered many different kinds of people who gave me a lifetime of knowledge and experience that i will never forget. In my 10 years with the City of Brampton, I had many managers who were are beneficial in their own way, the hard part was having them change and relocate very frequently. The most enjoyable part of my experience with working for the City of Brampton was being able to help others through the booking/registration process with out any hassles, and walk out smiling.
Executive Assistant (Current Employee) – Brampton, ON – 28 June 2016
This organization presented opportunites for travel, for promotion, for training in a field that you are passionate about. there were quite a few areas where opportunities were given to me to move up within the organization.
Camp Leader (Former Employee) – Brampton, ON – 27 March 2016
Camps started at 8:45 am and ended at 4:15pm. I have learned many valuable skills including organization, team work and scheduling. Management and co-workers are enjoyable and friendly. The hardest part of the job is the long, busy wrk hours and the most enjoyable is making camp fun for all.
Clerk, Business Services W&T(contract) (Former Employee) – Brampton, ON – 31 March 2016
In the short time I worked at the City of Brampton I had very good relationships with both colleagues and management. I learned how to work within a new software system. The hardest part of the job was ensuring quality customer care for the citizens of the City of Brampton. My job at the City of Brampton was an entry level position for which I feel I was overqualified, but I did enjoy talking to satisfied citizens.
Instructor (Part-time) and maintenance (Current Employee) – Brampton, ON – 17 April 2016
The full time staff have plenty of job security courtesy of their union, but that security screws over everyone else; especially the part time staff. If you're not full time with the union you are restricted to 24 per week, paid minimum wage, and given little to no hope of advancement and opportunity.
The only benefit of working with the City in any other capacity is the flexibility in the scheduling. It seems the City of Brampton banks on a majority of it's staff being students, therefore the turn over rate for part time positions is high.
Pay rate, lack of opportunity, lack of full time positions, knowing the right people is the heaviest variable in advancement
Office Assistant (Former Employee) – Brampton, ON – 7 December 2016
Everyday begins with a review of what needs to be accomplished and priority jobs to be done by the end of the day. We get our assignments and begin working earnestly asking each other for whatever extra information we need to complete our assignments to the best of our abilities.
Worker (Current Employee) – Brampton, ON – 17 December 2015
Overall it was an average city job. No issues with pay or any of the other workers. We worked hard to get things done and as a team. When people didn't show up for shifts we pulled up our own socks to keep jobs moving. I made it my goal to show up everyday ready to work to help out my fellow workers. It payed off in the end when we were praised for our hard work from our supervisor. The most difficult part of the job was the distance from my home. It was about a 45 min drive with no traffic. Most of the time however I was driving back and forth in those peak hours. The job had a lot of physical labour which I handled pretty well but it was difficult in the beginning. Overall this was a fantastic job and i had a great time working with them but I am looking to do something different and possibly earn a better salary doing so.
Fitness Staff (Current Employee) – Brampton, ON – 6 August 2015
I have been working for the City of Brampton in the Rec and Culture division for the past 4 years.
-Experience (boot camps, personal training) -Friendly co-workers -Members are great -Easy to take time off and/or find coverage if needed
- Poor Pay -PAY FREEZE - I haven't received a cent increase, ever -Hour cap; part-timers get capped at 24 hrs/week - Part-timers are on seasonal contracts = 0 job security - WHO you know will get you further than WHAT you know, or how long you've been working for the city - They pay for NOTHING, no money given for continuing education or recertifications - Seem like the "big bosses" don't see the big picture, nor communicate with "the little guys" who actually run the programs.
Friendly staff and members; great work/life balance
Great place to work part time for students who require a balance of work and school.
Facility Maintenance, (Part- Time) (Current Employee) – Brampton, ON – 12 June 2016
The required day to day work is enjoyable with a variety of different jobs keeping the day eventful. I learned a lot from municipal affairs, the daily and monthly task involved with building/ facility management and to dealing with the public. The hardest part of the job is deciding on where to work in such a large diverse organization.