Account Technical Support Manager (Current Employee), Atlanta,Ga – May 17, 2014
Maintaining detailed records of customer inquiries, comments and opportunities Handling call routing and other regular daily tasks to include data analysis, reviewing of processes and procedures, coordinating with various departments to manage customer issues. Support TAC Engineers, Business Units, Advanced Service Field Engineers and Sales teams – more... when installing or upgrading customer systems (by creating support cases for tracking purposes) Working closely with the Business Units, Advanced Service and Sales teams to execute customer requests Actively participate/lead in any Cisco/Customer conference calls on processes/procedures Provide efficient and effective troubleshooting of the customer’s data or call routing issues Assist VTAC and Engineering by tracking the implementation and testing of new products Provide professional oral and written issue status to customer, management and engineering on request Working with 3rd party vendors to integrate the Cisco system with other components – less
Access Desk (Former Employee), Allen, TX – May 15, 2014
Escorts vendors into DC and performs visual installation quality compliance checks • Prepares cable labeling and grounding wire for server cabs and zonal equipment • Performs DC caretaking duties such as managing tacky mats and refilling cable bins • Receives and processes material and equipment deliveries to site • Performs periodic inventory of material – more... and initiates material re-supply requests • Assists in vendor delivery and installation of equipment • Coordinates with facilities on DC repairs when identified during periodic DC walk through • Ensures storage rooms, staging areas, and loading dock remain in orderly condition • RFID tag equipment and update related databases • Performs periodic RFID inventory reviews and reconcile discrepancies • Prep/Stage server cabs in build room • Coordinates delivery of materials and equipment with external storage facility • Performs compliance checks in DC after deployments • Develops patch plans for new DC deployments • Utilizes DC infrastructure management databases – less
A Great Company in the IT Sector to Gain Valuable Experience in Global Commerce
Senior Legal Export Analyst (Former Employee), Lawrenceville, GA – May 8, 2014
A typical day at work involved supervising Global Export Trade issue with importation channel Partners, Customer Service & Sales Teams and the US Government.
Over the course of 7 years, I've learned valuable skills as it pertained to global trade, communication, project management, collaboration, compliance issues, real estate and data manipulation.
Working – more... with management and my co-workers was a great experience. Most of my engagement was virtual. However, I was privileged to travel to San Jose periodically to cultivate a more personal relationship with my colleagues.
The most enjoyable part of the job was being able to collaborate virtually with very important Partners around the world in real time, interacting with the work styles of different cultures and facilitating important business with these individuals, corporations and foreign government entities. – less