Workflow Coordinator (Former Employee) – Burlington, ON – 23 August 2017
Great company, I was part of the management team. Someday's I was responsible for the work of up to 150 staff. Morning meetings were held with the director to provide feedback as to the previous days work, including the numbers and what was accomplished from the previous day. American company so the economic downfall of the US again had a large impact on staffing which forced downsizing.
Great experience with costumer service and internet navigation.
American Express Concierge (Former Employee) – Burlington, ON – 1 February 2016
Working for Circles (American Express Concierge) was a great opportunity to learn internet navigation skills, as we were a concierge service to help locate hard to find items, reservations, or tourist destination activities for our clients. Although challenging at times, there was a great sense of acomplishemnt when the job was completed. It was actually quite fun at times to try and find next to impossible items, but with the teaming up of other staff, and utilizing the resources from places found all over the world, we would come out with great results. There was a times escalted problems when items could not be found or requets could not be completed but this was a great opportunity to learn from, and de-escalate those situations. I would have liked to have seen more of an opportunity for in company management promotions, however the company did hire from outside sources, which made it hard for some supervisors to assist when help was needed.
Very fun job for internet research
Very difficult hard to find items that could sometimes be very time consuming.
Personal Assistant/Account Manager (Former Employee) – Burlington, ON – 30 January 2014
Provided a great learning environment and areas to grow. The hardest part of the position was time management and attending to multiple clients. The position fostered great communication and problem solving skills.
Team Leader (Former Employee) – Burlington, ON – 17 June 2013
- On a typical day I would plan my approach for the day and often had to adapt based on service level focuses, new trainings, new directive from my manager and adjusted my approach to complete all my deliverables.
- I learned a lot of transferrable skills. I learned how to be more organized and how to be an effective manager. I became proficient with Excel. My time management skills improved throughout my tenure at Circles.
- I enjoyed working with my co-workers. At this call centre I worked with roughly 200 employees and I had to adapt my management style based on those personalities.
- The hardest part of the job was constantly adjusting to new directors. We had a lot of change over in management and we were still trying to figure out our identity as a company. This left a lot of the staff feel that it was an unprofessional work environment in which I would address from a managers point of view to get everyone back on track.
- The most enjoyable part of the job for me was becoming a manager. I got to inspire and motivate so many customer care professionals. Being able to work as a team and watching the development of those I managed was a very rewarding experience.
Interesting job that keeps you learning but overall unhappy employees
Senior Concierge Email Specialist (Current Employee) – Burlington, ON – 19 October 2012
As it is a call center a typical day involves taking inbound calls and emails from VIP clients and researching and assisting with their requests. The concierge role is fun and interesting as you are constantly obtaining information and problem solving. The company has good ideas but they are poorly executed and management does not take into account how new processes would actually work within the job role so new processes often fail. The company is constantly changing and there is no consistency within management. The hardest part of the job is trying to balance taking calls, the volume of work assigned to you all while meeting quality standards when the company is understaffed. The most enjoyable part of the job is working with the clients and researching their requests. You never know what the next request will be.
Really fun workplace, I have learned allot in two years.
Service Professional (Current Employee) – Burlington, ON – 30 September 2012
Handled all members requests through incoming phone calls requesting personal services such as dining reservations and suggestions, flower orders, and gift baskets for special occasions, ticket inquiries, locating hard to find items, arrangements for Bed and Breakfasts and other unique. Responsible for all initial interaction with members (customers) via phone, identifying and fulfilling requests, and passing along more research intensive requests to coworkers when required. Accurately and completely captured information regarding member (customer) requests, and update into systems appropriately. Consistently provide high-level customer service in a fast paced, structured environment. Work towards pre-defined individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior