Great experience with costumer service and internet navigation.
Pros: Very fun job for internet research
Cons: Very difficult hard to find items that could sometimes be very time consuming.
Working for Circles (American Express Concierge) was a great opportunity to learn internet navigation skills, as we were a concierge service to help locate hard to find items, reservations, or tourist destination activities for our clients. Although challenging at times, there was a great sense of acomplishemnt when the job was completed. It was actually quite fun at times to try and find next to impossible items, but with the teaming up of other staff, and utilizing the resources from places found all over the world, we would come out with great results.
There was a times escalted problems when items could not be found or requets could not be completed but this was a great opportunity to learn from, and de-escalate those situations.
I would have liked to have seen more of an opportunity for in company management promotions, however the company did hire from outside sources, which made it hard for some supervisors to assist when help was needed.