Interesting job that keeps you learning but overall unhappy employees
Senior Concierge Email Specialist (Current Employee) – Burlington, ON – 19 October 2012
As it is a call center a typical day involves taking inbound calls and emails from VIP clients and researching and assisting with their requests. The concierge role is fun and interesting as you are constantly obtaining information and problem solving. The company has good ideas but they are poorly executed and management does not take into account how new processes would actually work within the job role so new processes often fail. The company is constantly changing and there is no consistency within management. The hardest part of the job is trying to balance taking calls, the volume of work assigned to you all while meeting quality standards when the company is understaffed. The most enjoyable part of the job is working with the clients and researching their requests. You never know what the next request will be.
Workflow Coordinator (Former Employee) – Burlington, ON – 23 August 2017
Great company, I was part of the management team. Someday's I was responsible for the work of up to 150 staff. Morning meetings were held with the director to provide feedback as to the previous days work, including the numbers and what was accomplished from the previous day. American company so the economic downfall of the US again had a large impact on staffing which forced downsizing.