Pros: employee perks (discounts, tuition, movie passes, parties & appreciation events), co-workers fun to be around, you will learn lots and become a better worker
Cons: micromanagement, poor work/life balance, low wages, high pressure, favouritism, nasty attitude amongst management, disregard for workers' rights
Worked as a cast member for 3 years. There's always something to do so you don't get bored, but after a while it just stops being enjoyable.
Management is hit or miss. They either care about you and have your back, or are tripping on their power and are too busy scolding you over minor problems to help you. (At my theatre employees would get yelled at in front of their co-workers or even customers all the time and nothing ever got done about it.) But even the nice managers will take things very personally if you have a problem. Pick your poison between people with power unintentionally or intentionally starting drama, I guess. Regardless they all play favourites without bothering to hide it. Our Cast Member of the Month system was always rigged. The same people always get more of the easier & slower matinee shifts. If they don't like you they will try to penalize you for things you do outside of work even if you do not break any rules or policies.
Perks like events for cast members are alright but I never felt like I could just show up to a BBQ and hang out with the same people that screwed me out of a break when I'd do long shifts or tried writing me up because my black socks were all in the wash.
You're expected to make a lot of customers happy literally thousands of people if it's a busy weekend or holiday, but you're making the same wages as someone who works at McDonald's. I did fast food before this and there is absolutely not as much demanded of you there for the same hourly wage. The prospect of "merit based" raises is out there but either they can't ever seem – more... to afford it or they just quietly give it to the employees they're buddies with.
Co workers are good people because you'll be working with 100 or so people that are in the same situation as you so everyone else sees the problems. Sometimes the star children got away with starting fights though.
It can be a rewarding job you'll learn a lot from but take the people in charge with a grain of salt. – less