Ciena is not the best place to work if you work in the Quality Management Systems/Buisness Process Improvement Department
Pros: experience, education, learning how to deal with difficult people
Ciena is generally a good company to work for. My responsibility was, for the most part, internal auditing, documentation control, and business process improvement projects.
All of the people that I worked with, even while auditing them, were very knowledgeable, eager to share information with you, and were easy to work with. However, I can not say – more... the same about my own department.
Our department consisted of approximately 7 people, most located here in Maryland and two out of the country. Everyone on our team got along with the exception of one person. This person was a troublemaker, but unfortunately had more seniority because she was there longer then the rest of us on our team. She had zero people skills and was generally obnoxious. She bullied people within our team and others. If you were on her "bad side", you better watch out during your next audit because she would use her little bit of power to make your life hell with lots of audit findings. If she liked the department/group that she was auditing, she would give them better reviews. For instance, if there was an issue of nonconformity within an "approval process" in 1.) a group that she disliked and 2.) a group that she liked; only group #1 would have a right-up and group # 2 would not. She would pretend not see the discrepancy. This was clearly favoritism and not auditing objectively.
She also displayed the same type of behavior within our own department. If she was not starting trouble by talking about all of us behind our backs and making up lies, she would go into our boss's office and say that we all do not know how to do our jobs and she constantly had to fix our mistakes. She would also go to our boss's boss and tell him that our boss did not know how to do his job and that she has to do all of his work. She would portray herself as a martyr that sacrifices her life serving the company because everyone else was incompetent. She was allowed to set this tone of negativity within the team.
In any given conversation between her and anyone else, she would constantly refer to herself as "I' did this and "I' did that (this would literally be 15 instances of her stating "I" did this, etc). There was never "we" accomplished this or that, it was clearly all about her. Needless to say, she was very self-centered and set herself above everyone else. In her head she was the CEO of the business because he was also not doing his job.
During my first month of employment, I discovered that the previous quality team (with the exception of one = her) left the company and transferred to another - this should have been a red flag - A whole team including the manager got up and left, but left her there. Needless to say our team (I will refer to us as team #2) with the exception of our manager, left the organization to work for a different company as well.
I'm not sure who is to blame - her or the management team that allowed her to behave that way. In some instances it even appeared as though they were intimidated by her? – less