Pros: Clients are mostly knowledgeable about the product/services.
Cons: The constant changes and demands
Accept and process trading and non trading orders as per client's request.Investigate and resolve inquiries and complaints related to accounts.
Ability to prioritize daily tasks,multi-task, and deal with a variety of personalities ( internal & external ) and capable of quickly shift priorities and deliver results.
Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
Implement initiatives focused on building more profitable client relationships, by providing exceptional customer service to meet client’s needs. Identify opportunities to grow the business through strong sales focus and/or streamlining processes to reduce expenses
Focused concentration while reviewing different system platforms and listening intently to identify opportunities or decipher information in order to provide the best client service experience effective and efficiently.