My position as a Customer Service Representative has been a fantastic learning experience and has exposed me to an industry that I have never considered working in before.
CIBC is one of the five major Canadian-based financial institutions that, through their main business units (Retail and Business Banking, Wealth Management, and Wholesale Banking), provide a wide range of financial products and services. The company places emphasis on being a leader in client relationships while exuding trust, teamwork, and accountability.
My position as a Customer Service Representative on a high level consists of assisting clients complete transactions, helping to resolve client issues, as well as referring clients to Financial Service Representatives to enhance their banking experience. This role has opened my eyes to the world of banking; it has proven to be an industry that I not only excel in, but that I can see myself pursing a career in the future.