Pros: Good wage, pleasant workplace
Cons: Completely insane support and sales expectations
While CIBC is a good company to work for in general, its sales targets are abusive of both their customers and their support representatives, to the extent that you are effectively required to offer people who can barely speak any English or who are in a bad mood or even while their in-line being served and their card is just getting declined for something while they try to get on with their day, all of which they advise against in their respectful selling documents. There are a number of structural issues as well with their service support documents, a number of holes and/or outdated information throughout the support documents that make some call types effectively impossible to complete without manager authorization, leading to up to 1hr hold times for managers, usually averaging 20 minutes on a regular basis. And my direct manager also had no training or practical experience with our position, just with sales. However, this was only on the credit card customer support side of things; there might be other departments that aren't so bad.