National Intraday Analyst, Workforce Management (Former Employee) – Toronto, ON – June 8, 2016
National Intraday Analyst- Performance and workforce Management. I have learned Customer Relationship Management on a workforce management and performance management aspect and what is expected of me as an intraday analyst. My co-workers were very supportive and enjoyed working with them. the hardest part of my job was not being able to approve time offs for agents that wanted to leave work early due to the daily SLA that was expected
Team Leader (Former Employee) – Toronto, ON – June 2, 2016
Over my 3+ years at CIBC, I was successfully able to transition to different roles and get the support I needed to advance. I love the fast-paced environment and the aggressive sales approach at the call centre. The hardest part of the job was the long hours and little recognition for the extra work that was put in.
Sr. DBA (Current Employee) – Toronto, ON – May 30, 2016
pretty good company to work with, big Enterprise level of IT environment, can learn a lot and work with many very good IT professionals, balanced of work and life; however, re-org time to time recent years and IT outsourcing.
Process optimization coordinator (Former Employee) – Toronto, ON – May 27, 2016
Hard work was expeected on a daily basis along with deadlines made work fast paced and filled with creative solutions. Working within the process optimization section of CIBC was a enjoyable learning experience.
IT Support Specialist (Former Employee) – Toronto, ON – May 25, 2016
- on contract for the first year - many leave before being offered full time - stuck to your chair and headset - many departments are being outsourced overseas - ok for a job right out of college or university - not much interaction with co workers