Customer Service Rep (Former Employee), Brampton, ON – October 1, 2014
A typical day consisted of completing banking transactions for clients, wire transfers, balance and edit of our cash and mailing.
Although I loved the customer service and all administrative duties I was involved in, I definitely learned that being a bank teller was not for me. I felt stuck in this position with no daily fulfillment.
The management – more... was very friendly and helpful. An open door policy was in place and I felt comfortable with approaching the manager with any concerns or inquiries.
Unfortunately, the branch I worked at had a lot of turn around. Many of the staff did not stay very long. Although, the few that were veterans were very kind and helpful.
The hardest part of my job was knowing that everyday was the same routine with no real direction for me.
The most enjoyable part of the job was the clients. The regulars became like family and friends. Seeing them smile added a little fulfillment to my day. – less
Financial services Representive (Former Employee), TORONTO – September 28, 2014
Pros: low lending rates for employees
Cons: low pay ..lobbying ..many more
I am associated with CIBC since last year. This is the worst work experience of my life. The bank and its policies are really good, but the management and senior level officers are totally biased and cruel. They say do best for client, but in reality they are haunting yu to make 6-8 sales from one meeting. No balance of personal and work life. You are – more... expected to work in your lunch time and even when branch is closed. I am very dissappointed not from them but my self that i spend all these month following this horrible culture in hope that later on everything will be settled. This bank is good for retired and old age people not for young people as all senior managers are old and near to retirement..they expect more work from new FSRs and irrespective of the fact how low is the pay scale. Its all about review , meetings , sales and outbound calls, sometines you feel that you are working in call centre. I dont want to be offensive and that just my view. Bank is great... managers are not even humans. – less
Handling all Clients Credit needs Advising and recommending best lending solutions to fit every client's individual and personal situation. Communicate and follow-up with Senior underwriters about specifics and particular file. Everyday is a new learning opportunity Great team work environment Great team Manager support Best and worse part of the job – more... : helping clients to better their financial situation and being able to make a difference in people's life! Not being able, from credit lending criterias standpoint, to help client to better their financial situation. – less
A fast paced work environment with everyday challenges
Customer Service Representative- Head teller (Current Employee), Saskatoon – September 17, 2014
Pros: benefits, hour long lunches, bank hours, better than minimum wage
Cons: institution's lack of compassion towards employee, compensation
A typical day at work was 8:30 til 5 dealing with everyday transactions for clients as well as other banking needs. I learned additional information in the banking field from financial sales representatives and managers with a wealth of experience. My branch worked together as a team lead by a single general manager branching down the two assistant – more... branch managers followed by employees such as financial service represenatives and customer services representatives (myself). The hardest part of the job was attempting to adhere to the sales goals the district placed upon the branch as a whole. The most enjoyable part of the job was working with my team to attempt and achieve these goals – less
Personal Banker / Mutual Fund Representative (Current Employee), Toronto, ON – September 14, 2014
-Sales Oriented Focus -Provide the most efficient and effective level of customer service experience -Good co-workers -Need based selling -Create opportunities to cross sell and maximize the branch business
Customer Service Representative (Former Employee), Sarnia, ON – September 7, 2014
l would enjoy working at a bank such as CIBC again. The job is very well structured and you can constantly learn more about advancement and take courses during down time while at work. It always seemed like hours were available to pick up and it was enjoyable helping clients figure out their banking needs.